Customer Assistant - Foods - Bourne Simply Food @ MS
placeUnited Kingdom
businessOn Site
schedulePart time
Posted 3 days ago
Your Application Journey
Interview
Email Hiring Manager
****** @marksandspencer.com
Recommended after applying
Job Details
Customer Assistant - Foods
Join our team at M&S as a Customer Assistant in the Foods section. You will champion high-quality products, great value offers, and excellent customer service.
Work Pattern
Week 1: Wednesday 17:30-21:30, Friday 17:30-21:30, Saturday 17:30-21:30
Week 2: Sunday 13:30-17:30, Monday 17:30-21:30, Friday 17:30-21:30
Key Responsibilities
- Serve customers efficiently on the shop floor and service points.
- Maintain a clean and stocked store environment.
- Monitor daily sales targets and promotions.
- Engage with customers to understand their needs and make recommendations.
- Utilize digital tools like the Sparks App to enhance service.
Key Capabilities
- High levels of customer service
- Attention to detail
- Adaptability to feedback and change
- Excellent communication skills
- Digital proficiency with in-store devices
Purpose
Deliver a great shopping experience by championing high-quality products and providing exceptional customer service. Act as the voice of customers and help improve overall service.
Key skills/competency
- Customer Service
- Communication
- Digital Tools
- Retail
- Product Knowledge
- Teamwork
- Adaptability
- Attention to Detail
- Engagement
- Sales Targets
How to Get Hired at MS
🎯 Tips for Getting Hired
- Research M&S's culture: Understand their retail values and customer focus.
- Customize your resume: Highlight relevant customer service and digital skills.
- Prepare for interviews: Emphasize flexibility and teamwork experiences.
- Practice digital tool usage: Familiarize with retail software and apps.
📝 Interview Preparation Advice
Technical Preparation
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Learn Sparks App usage.
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Familiarize with in-store devices.
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Review retail digital tools.
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Practice point-of-sale systems.
Behavioral Questions
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Describe your teamwork experience.
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Explain handling customer conflicts.
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Share an example of adaptability.
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Detail moments of accountability.
Frequently Asked Questions
What does a Customer Assistant - Foods do at M&S?
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How is the work pattern structured for M&S Customer Assistants?
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What skills are key for a Customer Assistant - Foods at M&S?
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How important is digital capability for the M&S Customer Assistant role?
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Is the Customer Assistant - Foods role at M&S full-time?
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What training does M&S provide for the Customer Assistant role?
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How does a Customer Assistant contribute to sales targets at M&S?
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What are the expectations regarding teamwork for this M&S role?
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How does the Customer Assistant role at M&S handle customer queries?
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Does M&S offer flexible working for the Customer Assistant role?
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