Customer Assistant - Food - Bourne Simply Food

@ MS

Work Pattern

Week 1: Tuesday 05:30-09:30, Friday 05:30-09:30, Saturday 05:30-09:30.

Week 2: Tuesday 05:30-09:30, Wednesday 05:30-09:30, Thursday 05:30-09:30.

Under 18 Disclaimer

This role requires early mornings and is not open to applicants under the age of 18, in compliance with health and safety legislation.

Unsocial Hours Premium

An additional unsocial premium of £3.00 p/h applies for hours worked between 22:00-06:00.

Role Overview

Join our team at M&S as a Customer Assistant in the Foods section. You will champion high-quality products, value offers, and deliver excellent customer service. As a brand ambassador, you will recommend new food products and ensure every customer feels valued.

Key Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Maintain store cleanliness and ensure shelves are stocked.
• Achieve daily sales targets, promotions, and selling opportunities.
• Engage with customers, understand their needs, and provide recommendations.
• Develop expert product knowledge and utilize digital tools.

Key Capabilities

• High levels of customer service.
• Attention to detail and accountability for workload.
• Strong communication and digital capability.
• Adaptability and team collaboration in a dynamic environment.

Inclusivity & Flexibility

M&S fosters an inclusive environment with flexible working options. Reasonable adjustments are available upon request during the recruitment process.

Key skills/competency

• Customer Service
• Retail
• Digital Tools
• Teamwork
• Communication
• Flexibility
• Attention to Detail
• Sales Targets
• Product Knowledge
• Inclusivity