4 days ago
Customer Service Representative Turkish-speaking
Mouser Electronics
On Site
Full Time
€42,000
Munich, Bavaria, Germany
Job Overview
Job TitleCustomer Service Representative Turkish-speaking
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary€42,000
LocationMunich, Bavaria, Germany
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Job Description
Customer Service Representative Turkish-speaking at Mouser Electronics
Mouser Electronics is expanding its team in Munich and is seeking a German- and Turkish-speaking Customer Service Representative to join immediately. This role is crucial for providing comprehensive support to customers and maintaining strong relationships.
What You Will Do
- Providing comprehensive and individual support of customer inquiries via telephone, web, e-mail and fax
- Processing orders, quotations and complaints following our "Service Excellence" approach
- Establishing and maintaining long-term customer relationships
- Verifying and ensuring product quality and delivery dates in close cooperation with our parent company in the U.S.
- Supporting our customers throughout the ordering process and advising them on our product range
- Collaborating with other departments to best meet the customers’ needs
What You Bring
- Successful completion of vocational training or a comparable qualification
- One to two years of relevant experience in customer service is desirable; profound telephone experience, interest and enthusiasm about customer contact via telephone is an advantage
- Service-oriented mentality and high standards of quality
- Results-oriented work ethic, reliable and analytical approach to work, as well as negotiation skills
- Excellent communication skills in German, Turkish and English, written and spoken; other languages are advantageous
- Confident in MS-Office; experience with other programs is an advantage
- Enjoy working efficiently with a motivated, international team
What We Offer
- Competitive salary with good social benefits (vacation allowance, contribution to saving benefits, company pension program).
- Access to numerous discounts via our Corporate Benefits Portal.
- An international, innovative, and friendly working environment.
- New hire lunches and other regular staff events.
- Open communication and cooperation.
- Freedom to work independently.
- Subsidised "EGYM Wellpass" membership.
- 60% Discount on the DB Deutschland-Ticket.
- Free fruit, drinks and snacks.
- Free German course.
Key skills/competency
- Customer Support
- Multilingual Communication
- Order Management
- Complaint Handling
- CRM Software
- Microsoft Office
- Relationship Building
- Problem Solving
- Negotiation Skills
- Quality Assurance
How to Get Hired at Mouser Electronics
- Research Mouser Electronics's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight customer service expertise, multilingual proficiency, and order management skills for Mouser Electronics.
- Showcase language skills: Emphasize your excellent German, Turkish, and English communication abilities in your application.
- Prepare for common scenarios: Practice responding to difficult customer situations and demonstrating a service-oriented mentality.
- Highlight collaboration: Be ready to discuss experiences where you worked cross-functionally to achieve customer satisfaction.
Frequently Asked Questions
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01What are the essential language requirements for the Customer Service Representative Turkish-speaking role at Mouser Electronics?
02What type of customer inquiries will I handle as a Customer Service Representative Turkish-speaking at Mouser Electronics?
03Is prior experience necessary to apply for the Customer Service Representative Turkish-speaking position at Mouser Electronics?
04What benefits does Mouser Electronics offer to its Customer Service Representatives in Munich?
05How does Mouser Electronics foster an international working environment?
06What software skills are important for this Customer Service Representative role at Mouser Electronics?
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