Patient Care Coordinator - Front Desk
Mountain Land Physical Therapy Partners · West Jordan, UT
- On site
- Full-time
- $37,440 / year
- West Jordan, UT
Job highlights
- Manage patient schedules and payments.
- Provide excellent customer service to patients.
- Maintain HIPAA compliance and confidentiality.
- Keep front desk organized and welcoming.
- Assist with administrative tasks.
About the role
Patient Care Coordinator - Front Desk
Mountain Land Physical Therapy is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy team. In this front desk medical office role, you’ll manage patient scheduling and payment collection, while creating a welcoming clinic environment. This position includes full training and mentorship, which is ideal for both experienced medical receptionists and those new to healthcare.
What You’ll Do
- Greet and check in patients, creating a friendly and professional first impression
- Manage physical therapists' schedules using our scheduling software
- Collect co-pays, co-insurance, deductibles, and private payments at time of service
- Answer phones and respond to emails with exceptional customer service
- Maintain HIPAA compliance and confidentiality in all patient interactions
- Keep the front desk and waiting area organized, efficient, and welcoming
- Assist with medical record updates and administrative tasks
What We’re Looking For
- Previous front office, medical receptionist, or customer service experience preferred
- Comfort using Microsoft Office and learning a scheduling software
- Strong communication and multitasking skills
- Friendly, team-oriented personality with a professional demeanor
- Willingness to learn and grow in a healthcare setting
Why Join Us
- Supportive team culture with mentorship at every stage of your career
- Room to grow into roles in medical billing, office management, or clinic operations
- Work that makes a difference by helping patients on their journey to recovery
Requirements
- High school diploma or equivalent
- Friendly, professional communication skills
- Comfortable using computers and learning new software
- Able to multitask in a fast-paced clinic
- Reliable and punctual
- Customer service or office experience preferred
Key skills/competency
- Patient Care Coordinator
- Front Desk
- Medical Receptionist
- Customer Service
- Scheduling Software
- HIPAA Compliance
- Administrative Tasks
- Microsoft Office
- Communication Skills
- Teamwork
Skills & topics
- Patient Care Coordinator
- Front Desk
- Medical Receptionist
- Customer Service
- Scheduling
- HIPAA
- Administrative Assistant
- Healthcare
- Utah Jobs
- Full-time
How to get hired
- Tailor your resume: Highlight customer service, administrative, and scheduling software experience.
- Craft a strong cover letter: Emphasize your friendly demeanor and willingness to learn.
- Prepare for interviews: Be ready to discuss your communication and multitasking skills.
- Showcase your tech-savviness: Demonstrate comfort with computers and learning new software.
- Emphasize team fit: Express your eagerness to join a supportive healthcare team.
Technical preparation
Practice using scheduling software.,Familiarize with Microsoft Office Suite.,Review HIPAA guidelines and privacy.,Practice patient check-in/out procedures.
Behavioral questions
Describe a time you handled a difficult patient.,How do you multitask in a busy environment?,How do you ensure patient confidentiality?,Why are you interested in healthcare?
Frequently asked questions
- What are the key responsibilities of a Patient Care Coordinator at Mountain Land Physical Therapy?
- As a Patient Care Coordinator at Mountain Land Physical Therapy, your primary responsibilities include greeting patients, managing physical therapists' schedules using scheduling software, collecting payments, answering phones and emails, maintaining HIPAA compliance, and assisting with administrative tasks to ensure a welcoming and efficient clinic environment.
- What is the interview process for the Patient Care Coordinator role?
- The interview process for the Patient Care Coordinator position involves applying online, followed by a brief virtual interview (15-30 minutes). If successful, you will proceed to an in-person interview (30-45 minutes) to meet the team and learn more about the role, before a potential offer and training.
- What kind of experience is preferred for the Patient Care Coordinator position?
- While previous front office, medical receptionist, or customer service experience is preferred for the Patient Care Coordinator role, the position also welcomes individuals new to healthcare as full training and mentorship are provided. Comfort with computers and learning new software is essential.
- What benefits does Mountain Land Physical Therapy offer its full-time employees?
- Mountain Land Physical Therapy offers a comprehensive benefits package for full-time Patient Care Coordinators, including health, dental, and vision insurance, a 401(k) with employer match, paid time off (PTO), and wellness perks.
- Are there opportunities for career growth as a Patient Care Coordinator?
- Yes, Mountain Land Physical Therapy provides opportunities for growth. As a Patient Care Coordinator, you can advance into roles such as medical billing, office management, or clinic operations, supported by a mentorship program and a focus on career development within a supportive team culture.