Administrative Assistant, General Surgery - (14855)
Mount Sinai Hospital (Toronto), Sinai Health · Toronto, ON
- On site
- Full-time
- CA$50,000 / year
- Toronto, ON
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Job highlights
- Support surgery department administration at Mount Sinai Hospital.
- Manage patient appointments and physician schedules.
- Handle patient records and communications.
- Utilize EMR and office software proficiently.
- Provide excellent customer service to patients.
About the role
Administrative Assistant, Surgery Department
Sinai Health is looking for an Administrative Assistant to support our Department of Surgery. The Administrative Assistant is an integral part of a busy and dynamic clinical practice within the Department of Surgery at Mount Sinai Hospital. In this role, you will be expected to exercise sound judgment and independence while managing the day-to-day related administrative activities. You will demonstrate a strong commitment to quality customer service, applying excellent problem solving and communication skills to ensure the success of a physician’s clinical practice within the Department of Surgery at Mount Sinai Hospital.
Role
In this role you will:
- Schedule patient appointments for clinics or operative procedures
- Review and transfer messages to physicians with patient chart for follow-up.
- Prepare charts for new patient referrals as required
- Retrieve release of information documents from patient charts in order to forward information to other physicians, prepare charts for patient rounds
- Maintain physicians calendars and schedules.
- Process all dictated clinical notes (i.e.: fax to referring physicians)
- Maintain and Update physician’s Wait List in the organizational data entry system (Novari)
- Establish forms, tables, spreadsheets, etc. to capture monthly statistics
- Function in a public relations role with both “walk-in” and telephone clients; provide timely, friendly and informative service
- Work collaboratively with other administrative support staff
- Communicate and maintain working relationships with several institutions
- Participate in other miscellaneous administrative duties as assigned, such as filing incoming e-fax documents
Job Requirements
- Successful completion of a college diploma from an accredited educational institution
- Minimum of two (2) years of related experience preferably working within a clinic/health environment
- Applicants with proven equivalent recent and related training and experience may be considered
- Experience with various EMRs and booking systems
- A college diploma in the field of Medical Office or Business Administration (Preferred)
- Proficiency with medical terminology and medical dicta-typing (Preferred)
- Experience with ACCURO EMR (Preferred)
Skills and Knowledge
- Proficient in Microsoft Word, Excel, Power Point, Outlook
- Demonstrated work ethic; positive, client focused attitude; superior professionalism; dependability and reliability; demonstrated commitment to providing outstanding customer service
- Superior written/oral communication and presentation skills; excellent interpersonal and relationship building skills; ability to effectively convey factual information and detailed explanations
- Confident time management, organizational and self-planning skills displaying flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines and producing high quality work
- Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and/or in responding to inquiries
- Demonstrated satisfactory work performance and attendance record
If this sounds like you and you feel ready to advance your career within health care, apply now and let us know why you would be a great addition to our team.
Key skills/competency
- Administrative Support
- Patient Scheduling
- EMR Systems
- Medical Terminology
- Microsoft Office Suite
- Customer Service
- Time Management
- Organizational Skills
- Communication Skills
- Health Care Administration
Skills & topics
- Administrative Assistant
- Surgery Department
- Medical Office Assistant
- Healthcare Administration
- Patient Scheduling
- EMR Systems
- Medical Terminology
- Microsoft Office
- Customer Service
- Hospital Administration
How to get hired
- Tailor your resume: Highlight relevant administrative and healthcare experience, EMR proficiency, and customer service skills.
- Craft a compelling cover letter: Emphasize your understanding of the role's responsibilities and your commitment to quality patient care.
- Prepare for behavioral questions: Be ready to discuss your organizational, time management, and problem-solving abilities in a healthcare setting.
- Showcase your skills: Demonstrate proficiency in Microsoft Office Suite and any relevant EMR systems during the interview process.
- Research Sinai Health: Understand their mission, values, and commitment to patient care to align your application.
Technical preparation
Master Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.,Become familiar with EMR and booking systems.,Practice medical terminology and dicta-typing.,Understand Novari data entry system concepts.
Behavioral questions
Describe managing conflicting priorities effectively.,How do you handle confidential patient information?,Share an experience providing excellent customer service.,How do you manage your time and workload?
Frequently asked questions
- What are the key responsibilities for an Administrative Assistant in the Surgery Department at Mount Sinai Hospital?
- The Administrative Assistant in the Surgery Department at Mount Sinai Hospital is responsible for scheduling patient appointments, managing physician calendars, processing clinical notes, maintaining patient waitlists, and providing administrative support for daily operations. This role also involves direct interaction with patients and colleagues, requiring excellent customer service and communication skills.
- What qualifications are mandatory for the Administrative Assistant role at Sinai Health?
- Mandatory qualifications include a college diploma from an accredited institution and a minimum of two years of related experience, preferably in a clinic or health environment. Experience with various EMRs and booking systems is also required. Equivalent recent and related training and experience may be considered.
- What preferred qualifications would make a candidate stand out for this Administrative Assistant position?
- Preferred qualifications include a college diploma in Medical Office or Business Administration, proficiency with medical terminology and medical dicta-typing, and specific experience with the ACCURO EMR system. These would demonstrate a strong foundation in healthcare administration.
- How important are communication and interpersonal skills for the Administrative Assistant role at Mount Sinai Hospital?
- Communication and interpersonal skills are crucial for this Administrative Assistant role. You will be interacting with patients, physicians, and other healthcare professionals, requiring superior written/oral communication, presentation skills, and the ability to build effective relationships and convey information clearly.
- What kind of technical skills are needed for the Administrative Assistant job at Sinai Health?
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is essential. Experience with various Electronic Medical Records (EMR) and booking systems is also a key requirement for this role to manage patient data and schedules effectively.
- Can experience with ACCURO EMR improve my chances of getting hired as an Administrative Assistant at Mount Sinai Hospital?
- Yes, experience with ACCURO EMR is listed as a preferred qualification. While not mandatory, demonstrating proficiency with this specific EMR system can significantly enhance your application and show you are well-prepared for the role's technical demands.