Greeter and Business Associate

Greeter and Business Associate - Mount Sinai Health System

Position Overview: As an integral part of the team, the Business Associate is responsible for the business aspects of a patient's stay, as well as patient-focused care within the Clinical Specialty Services. These include maintaining census information and the integrity of the patient's medical record, scheduling appropriate tests and medical procedures, receiving and maintaining office inventory, and other duties as needed. This role is for the Main Lobby Area, FT Evenings (3p-11p), working weekdays, weekends, and holidays.

Responsibilities:

• Maintains census, demographic, and charge information, including assigning beds to incoming patients, updating the system, and compiling information for charge capture and patient processing (Cerner/Epic/Bed board). Supports patient registration and order entry systems. May assist in the admission/discharge/transfer process.
• Schedules appropriate tests, medical procedures, and follow-up appointments.
• Assists in medical record management by maintaining paper and electronic forms through Patient Works, as necessary for the unit-specific patient population; discharging charts in appropriate order, compiling deficiency information, and working with the Interdisciplinary Health Care Team to complete charts. Assumes responsibility for the chart completion process in accordance with the standards of Medical Records/Health Information Management (HIM).
• Monitors patient throughput through the use of Agiletrac and communicates progress to CNM/Nursing staff.
• Assists patients with guest services, such as television and telephone services, and securing valuables. Assists with patient mail and deliveries.
• Greets visitors and answers telephones promptly and courteously. Accompanies visitors to the appropriate area when necessary. Provides information and makes referrals when appropriate.
• Promotes a customer service environment for the unit/service. Initiates calls and pages to members of the Health Care Team.
• Receives and maintains inventory of required supplies for the patient care area. Utilizes Door Tag Program to correctly identify all patients & room numbers within the unit environment.
• Answers Patient Call System and refers to appropriate staff. Reports and follows up on any patient belongings/property according to institutional policy.
• Reviews death certificates for completion and generates reports as required.
• Participates in the diet/menu selection process for patients.
• Completes the patient discharge process in a timely manner to engage all systems related to bed turnover, i.e., Housekeeping; Transport; Infection Control; etc.
• Participates in environmental management.
• Performs other duties as assigned.

Qualifications:

• Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports and keep records.
• Six months of healthcare-related experience in order to become familiar with institutional policies and procedures is preferred.

Key skills/competency:

• Patient Registration
• Medical Records Management
• Scheduling
• Customer Service
• Inventory Management
• Healthcare Operations
• Communication
• Cerner/Epic Systems
• Patient Throughput
• Admissions/Discharge/Transfer