Customer Success Manager
Motorola Solutions · Massachusetts, United States
- Hybrid
- Full-time
- $125,000 / year
- Massachusetts, United States
Job highlights
- Drive customer satisfaction and retention post-sale.
- Build trusted advisor relationships with clients.
- Develop and execute customer success plans.
- Utilize CRM and CS platforms for engagement.
- Requires a Bachelor's degree and 4+ years experience.
About the role
About Motorola Solutions
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
About Noggin
Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.
Job Description
We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post-sale, ensuring user adoption and the achievement of critical goals through a proactive Customer Success Plan. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.
Responsibilities
- Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.
- Build trusted advisor relationships with customers, establishing yourself as a strategic partner.
- Collaborate with customers to define goals, set key performance indicators, and track progress.
- Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.
- Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement.
Qualifications
- 4+ years of experience in customer advocacy, sales, engineering, or project management.
- Proficiency in CRM software and Customer Success platforms.
- Experience with B2B congratulable SaaS platforms.
- Ability to obtain necessary background clearance as required by customers.
- Strong communication and relationship-building skills, with a customer-focused mindset.
Basic Requirements
- Bachelors degree with 4+ years of experience in customer advocacy, sales, engineering, and/or project management.
- 3+ years experience with a CRM software.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Key skills/competency
- Customer Success Management
- SaaS Platforms
- CRM Software
- B2B Sales
- Customer Advocacy
- Relationship Building
- Project Management
- User Adoption
- Customer Retention
- Account Management
Skills & topics
- Customer Success Manager
- Customer Success
- SaaS
- B2B
- CRM
- Salesforce
- Account Management
- Customer Retention
- User Adoption
- Project Management
How to get hired
- Tailor your resume: Highlight 4+ years in customer advocacy, sales, or project management, emphasizing CRM and B2B SaaS experience for this Customer Success Manager role at Motorola Solutions.
- Craft a strong cover letter: Showcase your understanding of resilience management technology and your ability to build trusted advisor relationships.
- Prepare for behavioral questions: Be ready to discuss how you develop customer success plans and drive user adoption.
- Research Motorola Solutions: Understand their mission of building a safer future and their people-first culture.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Customer Success Manager at Motorola Solutions?
- As a Customer Success Manager at Motorola Solutions, you will be responsible for developing and executing customer success plans, building strong client relationships, driving user adoption of the Noggin platform, and leveraging CRM tools to manage customer engagement.
- What qualifications are essential for this Customer Success Manager position?
- Motorola Solutions requires a Bachelor's degree with at least 4 years of experience in customer advocacy, sales, engineering, or project management, along with 3+ years of experience using CRM software. Proficiency with B2B SaaS platforms and strong communication skills are also crucial.
- What is the target base salary range for the Customer Success Manager role?
- The target base salary range for this Customer Success Manager position at Motorola Solutions is $110,000 to $125,000 USD annually, with the final offer dependent on your specific skills and experience.
- Does Motorola Solutions offer remote work for the Customer Success Manager role?
- The job description indicates that the Customer Success Manager role at Motorola Solutions has an 'Under 10%' travel requirement, suggesting it is not fully remote and may involve on-site or hybrid work arrangements depending on customer needs.
- What kind of CRM and Customer Success platforms does Motorola Solutions use?
- Motorola Solutions utilizes CRM tools such as Salesforce and HubSpot, and Customer Success platforms like Gainsight and ChurnZero for managing customer engagement in their Customer Success Manager roles.
- How does Motorola Solutions approach employee development for Customer Success Managers?
- Motorola Solutions emphasizes a people-first culture and provides opportunities for growth. While not explicitly detailed for this role, their benefits package and focus on employee development suggest a supportive environment for career advancement.