Compliance Auditor

About Motorola Solutions

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Focus: MVRecovery

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Compliance Auditor to join our team.

Position Summary: Compliance Auditor

NOTE: This is a fully remote position and the candidate can be anywhere in the U.S.

We are seeking a detail-oriented and analytical Compliance Auditor to join our Compliance / Quality Assurance team. In this role, you will act as a critical line of defense, ensuring that our internal operations meet both client-specific requirements and industry regulations. You will manage a diverse portfolio of cases—ranging from standard customer complaints to complex legal and compliance incidents—ensuring every issue is documented, analyzed, and resolved.

The ideal candidate is a "data detective" who enjoys digging into monthly reports to identify trends and thrives in a fast-paced environment where production standards are constantly evolving.

Key Responsibilities

• Internal Client Audits: Conduct regular audits of internal workflows to ensure adherence to client Service Level Agreements (SLAs) and internal protocols.
• Incident & Claim Management: Receive, investigate, and document all incoming complaints, operational incidents, and compliance breaches.
• Legal & Compliance Oversight: Monitor legal items and regulatory updates, ensuring the QA department and broader production teams are informed of changes that impact day-to-day operations.
• Data Analysis & Reporting: Extract and analyze monthly audit reports to measure department performance. Identify "red flag" trends in claims or incidents and propose corrective actions.
• Process Improvement: Collaborate with the production teams to refine standard operating procedures (SOPs) based on audit findings to minimize future risks.

Required Skills & Qualifications

• Analytical Mindset: Comfortable working with large datasets.
• Attention to Detail: Ability to spot discrepancies in documentation, legal contracts, and claims.
• Communication: Strong written and verbal skills for handling sensitive legal items and communicating with internal stakeholders.
• Adaptability: Ability to stay updated on shifting compliance landscapes and implement new rules into the audit cycle immediately.

Basic Requirements

• High School Diploma, GED or equivalent experience.
• 2+ years of experience in an Administrative role in repossession or financial institutions.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Compensation & Benefits

The target base salary range for this role is $43,680 - $47,840 USD. Pay varies based on job-related knowledge, skills, and experience. Motorola Solutions offers incentive bonus plans and comprehensive benefits including Medical, Dental, Vision benefits, 401K with Company Match, 10 Paid Holidays, Generous Paid Time Off Packages, and an Employee Stock Purchase Plan.

Key skills/competency

• Compliance Auditing
• Data Analysis
• Regulatory Monitoring
• Incident Management
• Report Generation
• Process Improvement
• Quality Assurance
• Legal Oversight
• Attention to Detail
• Stakeholder Communication