Senior Technical Support Engineer
Motive
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Who We Are
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. With our industry leading AI and integrated platform, teams can manage drivers, vehicles, equipment, and fleet spend in a single system.
Serving nearly 100,000 customers across sectors like transportation, construction, energy, and more, we bring complete visibility and control while reducing manual workloads.
About The Role
The Senior Technical Support Engineer will manage, track, diagnose, troubleshoot, and identify root causes for issues in our products. You will also train and guide other employees, and escalate complex issues after thorough analysis.
What You’ll Do
- Own and resolve high-priority, technically complex issues for enterprise customers via email, phone, and chat.
- Act as escalation point for frontline support engineers and manage advanced cases.
- Troubleshoot and analyze data from telematics devices, APIs, mobile apps, and customer environments.
- Collaborate with Engineering and Product teams to resolve bugs and improve stability.
- Document troubleshooting steps, known issues, and best practices for internal knowledge bases.
- Partner with Customer Success Managers and Account Managers to ensure satisfaction.
- Monitor trends, flag emerging issues, and suggest product improvements.
- Participate in on-call rotations or special projects as needed.
What We’re Looking For
- 2-3+ years in technical support, systems engineering, or similar roles.
- Strong troubleshooting skills in networking, APIs, Linux, mobile platforms, or hardware.
- Experience with enterprise customers and managing escalations professionally.
- Familiarity with tools such as Salesforce, Zendesk, Jira, and Kibana.
- Excellent communication skills and ability to simplify technical concepts.
- Ability to thrive in a fast-paced, collaborative environment.
- Bonus: Knowledge of transportation, fleet management, telematics, or logistics operations.
Key skills/competency
- Technical Support
- Troubleshooting
- Enterprise Customers
- SaaS
- IoT
- Networking
- APIs
- Linux
- Collaboration
- Communication
How to Get Hired at Motive
- Customize your resume: Highlight relevant technical support and troubleshooting experience.
- Research Motive: Understand their products and customer base.
- Tailor your cover letter: Emphasize SaaS and IoT expertise.
- Prepare technical examples: Detail specific troubleshooting successes.
- Practice communication: Articulate complex issues in simple terms.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background