Customer Success Manager Technical & Implementa... @ Motive
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Who We Are
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage drivers, vehicles, equipment, and fleet spend in a single system. Featuring industry leading AI, the Motive platform provides complete visibility and control while automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across industries such as transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more.
About The Role
The Customer Success Manager Technical & Implementation will own the post‑sale customer lifecycle. This role combines technical acumen, project management, and implementation expertise to drive rapid time‑to‑value and long‑term outcomes. The position offers remote or hybrid work with a London office option.
Responsibilities
- Lead end‑to‑end customer onboarding and implementations.
- Own success plans and manage project timelines and resources.
- Translate business goals into technical solutions with best practices.
- Configure product features, coordinate API setup, and manage integrations.
- Conduct gap analysis and define success metrics and adoption milestones.
- Run executive and working‑level touch points including status reviews.
- Monitor product usage, proactively manage churn risks, and drive corrective actions.
- Serve as the customer advocate, liaising with Product, Support, and Engineering.
- Deliver tailored training, playbooks, and user enablement resources.
- Identify expansion opportunities in collaboration with Sales.
Qualifications
- 5+ years in Customer Success, Technical Consulting, or Technical Account Management.
- Experience with enterprise B2B SaaS or hardware/fleet technology solutions.
- Proven track record in managing complex implementations using PMI, Agile, or Hybrid methodologies.
- Exceptional stakeholder management and communication skills.
- Competency in project management tools like Jira or Asana and CRMs like Salesforce.
- Analytical skills with comfort in KPIs and dashboard insights.
- Experience in change management, training and user enablement programs.
- Bachelor’s degree in a technical or business field; relevant certifications a plus.
Key Competencies
- Customer‑centric problem solving
- Technical fluency with APIs, data integration and IoT
- Strong program and project leadership
- Effective executive communication
- Ownership and resilience under ambiguity
Key skills/competency
- Customer Success
- Onboarding
- Implementation
- Project Management
- Technical Consulting
- SaaS
- Integration
- Stakeholder Management
- Change Management
- Training
How to Get Hired at Motive
🎯 Tips for Getting Hired
- Research Motive's culture: Study their mission, values, and customer stories.
- Customize your resume: Highlight technical and project management expertise.
- Review job details: Focus on implementation and SaaS experience.
- Prepare examples: Demonstrate past successes in customer onboarding.
- Engage in interviews: Showcase communication and stakeholder skills.