Want to get hired at Motion Recruitment?

IT Help Desk Specialist

Motion Recruitment

Atlanta, GAOn Site

Original Job Summary

Overview

Join a renowned architecture and design firm located near Colony Square in Midtown Atlanta as a full-time IT Help Desk Specialist. Work with a collaborative and creative team in a fast-paced, design-centric environment while providing crucial IT support.

Role Responsibilities

Support a team of architects and designers by providing hands-on IT support using various technologies.

  • Provide IT support for Windows and macOS endpoints.
  • Utilize Microsoft Office 365, Exchange and Active Directory.
  • Manage ticketing via Jira and deploy support tools.
  • Handle basic networking tasks including VPN, Wi-Fi, and IP addressing.

Required Skills & Experience

  • 3+ years of hands-on IT support.
  • Proficiency in Microsoft Office 365, Exchange, and Active Directory.
  • Experience supporting Windows and macOS systems.
  • Familiarity with Jira ticketing systems.
  • Basic networking knowledge.
  • Strong customer service and communication skills.
  • Bachelor’s degree in IT or related field, or equivalent experience.

Tech Stack & Environment

This role demands expertise in Microsoft products, Windows/macOS environments, Jira, and networking tools.

Key Skills/Competency

  • IT support
  • Windows
  • macOS
  • Microsoft Office 365
  • Exchange
  • Active Directory
  • Jira
  • Networking
  • VPN
  • Customer Service

How to Get Hired at Motion Recruitment

🎯 Tips for Getting Hired

  • Customize Resume: Highlight IT support and Microsoft skills.
  • Showcase Experience: Emphasize years with Windows/macOS systems.
  • Research Motion Recruitment: Understand company values and projects.
  • Prepare for Tech Interviews: Review networking and ticketing systems.

📝 Interview Preparation Advice

Technical Preparation

Review Windows and macOS support fundamentals.
Practice troubleshooting Microsoft Office 365 issues.
Brush up on Active Directory configurations.
Study VPN and basic networking protocols.

Behavioral Questions

Describe a past IT support challenge.
Explain conflict resolution with end users.
Discuss time management in fast-paced settings.
Share experience working in team environments.