Reimbursement Customer Service Specialist

About the Employer

Mosaic Talent Consulting's mission is to help job seekers piece together their ideal career by surfacing diverse, quality opportunities. We are not a staffing firm or agency. Mosaic does not hire for these positions—we aggregate and authenticate them from real employers.

Employer Industry: Biotechnology

Why Consider This Job Opportunity

• Salary range up to $47,277
• Excellent annual salary plus 20% bonus potential
• 20 accrued PTO days annually and 10 paid holidays
• 401K with 100% company match up to 6%
• Opportunity for internal growth and professional development
• Work remotely from your home office in the USA

What To Expect (Job Responsibilities)

• Answer incoming calls and email inquiries from patients, clinicians, insurance plans, and area sales managers
• Provide support for insurance billing-related questions and educate callers on reimbursement processes
• Manage inbound communications, ensuring timely and accurate responses
• Deliver clear guidance to a wide range of internal and external stakeholders
• Assist with required documentation needed for appeals and medical record submissions

What Is Required (Qualifications)

• Minimum of three years of customer service experience, preferably in a call center environment
• Minimum of two years of health insurance billing experience with a focus on resolving claim issues
• Experience collaborating with patients, providers, and insurance plans throughout the billing cycle
• Experience researching and utilizing payor websites
• Certification in Medical Billing and/or Coding or equivalent experience

How To Stand Out (Preferred Qualifications)

• Ability to type 35 WPM with 90% or higher accuracy

Key skills/competency

• Customer Service
• Health Insurance Billing
• Claims Resolution
• Reimbursement Processes
• Patient Support
• Medical Appeals
• Medical Records Submission
• Payor Websites
• Call Center Operations
• Medical Coding/Billing Certification