Customer Service Associate

About the Opportunity

Mosaic Talent Consulting's mission is to help job seekers piece together their ideal career by surfacing diverse, quality opportunities. We are not a staffing firm or agency; we aggregate and authenticate positions from real employers. This particular role is with an employer in the eCommerce Distribution industry.

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Please note that Mosaic Talent Consulting is not the Employer of Record for this position; our role is to connect outstanding candidates with a top-tier employer.

Why Consider This Customer Service Associate Opportunity

• Hourly pay starts at $17.75, with potential increases to $18.00 after three months and $18.25 after six months based on performance.
• Comprehensive benefits including medical, dental, vision, and life insurance starting on day one.
• Generous paid time off policy with at least 18 days annually and 6 company holidays per year.
• 401K plan with a 6% company contribution, with no employee contribution required.
• Opportunity for career advancement and growth within a rapidly expanding organization.
• Supportive and collaborative work environment with a culture focused on learning and development.

Customer Service Associate Responsibilities

• Provide exceptional customer service via phone, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Assist customers with order processing, including placing orders, tracking shipments, and managing account information.
• Develop a comprehensive understanding of products and services to effectively address customer questions.
• Troubleshoot and resolve customer issues promptly, escalating complex matters when necessary.
• Document customer interactions accurately, including inquiries, resolutions, and feedback in the appropriate systems.

Required Qualifications

• At least 1 year of customer service or related experience, preferably in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to convey information clearly.
• Proficient in using customer service hardware, software, and CRM systems.
• Strong problem-solving, critical thinking, and decision-making skills.
• High School diploma or equivalent.

Preferred Qualifications

• Experience in a contact center environment.
• Familiarity with customer relationship management systems.
• Ability to work efficiently in a multi-channel environment.
• Knowledge of order processing and shipment tracking.
• Experience in a role requiring quick thinking and effective communication.

Key skills/competency

• Customer Service
• Order Processing
• Complaint Resolution
• Customer Satisfaction
• Troubleshooting
• CRM Systems
• Verbal Communication
• Written Communication
• Problem-Solving
• E-commerce