13 days ago
Customer Service Associate I
Mosaic Talent Consulting
Hybrid
Full Time
$51,979
Hybrid
Job Overview
Job TitleCustomer Service Associate I
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$51,979
LocationHybrid
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Customer Service Associate I
Mosaic Talent Consulting's mission is to help job seekers piece together their ideal career by surfacing diverse, quality opportunities. This role is not a staffing position as Mosaic aggregates authentic opportunities from real employers.
Why Consider This Job Opportunity
Salary up to $24.99 per hour, a generous benefits package promoting overall wellness, opportunity for career advancement, flexible work options, a supportive and collaborative work environment, and the chance to make a positive impact on patient satisfaction.
What To Expect (Job Responsibilities)
- Handle inbound and outbound calls for billing inquiries and complaints.
- Utilize computer systems to resolve patient billing questions.
- Provide patient-friendly resolutions and negotiate financial liabilities.
- Meet productivity and quality measures including first contact resolution.
What Is Required (Qualifications)
- Experience in customer service, collections, or call center environment.
- Bilingual certification from Alta Language Testing.
- Basic computer skills and effective communication ability.
- Ability to manage conflict and demonstrate excellent customer service behaviors.
How To Stand Out (Preferred Qualifications)
- Two years experience in customer service, collections, or call center.
- Basic knowledge of general medical billing, insurance, and billing processes.
Key skills/competency
- Customer Service
- Billing
- Collections
- Call Center
- Bilingual
- Conflict Management
- Communication
- Negotiation
- Computer Skills
- Patient Resolution
How to Get Hired at Mosaic Talent Consulting
- Customize your resume: Tailor it to customer service requirements.
- Highlight call center experience: Emphasize billing and conflict management.
- Leverage bilingual skills: Showcase language certifications and experience.
- Prepare for behavioral questions: Practice conflict and resolution scenarios.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What makes the Customer Service Associate I role at Mosaic Talent Consulting unique?
02How can I prepare for the interview for the Customer Service Associate I position at Mosaic Talent Consulting?
03What qualifications are essential for the Customer Service Associate I role at Mosaic Talent Consulting?
Explore similar opportunities that match your background