Customer Assistant - Online
Morrisons
Job Overview
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Job Description
About the Customer Assistant - Online Role at Morrisons
Join the Morrisons Online team as a Customer Assistant - Online, where you will play a crucial role in ensuring customers receive their orders accurately and on time. This role involves picking and packing customer orders within a dynamic, structured environment.
What You'll Be Doing
- Efficiently pick and pack customer orders for delivery or collection.
- Operate in-store technology to accept orders and locate products quickly.
- Adhere to clear routines and timed activities to maintain smooth operations.
- Support other store functions like Replenishment and Customer Service as needed.
What We're Looking For
Morrisons seeks individuals who are customer-focused and possess a friendly, helpful demeanor.
- A friendly and helpful approach to customer interactions.
- Enjoyment in staying active and hands-on with tasks.
- Ability to thrive in a busy, structured work setting.
- Comfortable and safe use of equipment, following established processes.
- A genuine desire to support customers and resolve their queries effectively.
Applicants must be over the school leaver's age, and some roles may require individuals to be over 18 for health and safety reasons.
More About Our Perks at Morrisons
- Fully flexible shift patterns.
- Six weeks holiday (including bank holidays).
- 15% discount in supermarkets and convenience stores from day one.
- Additional 10% discount card for a friend or family member.
- Career progression and development opportunities.
- Subsidised in-store cafe or shop floor ranges.
- Competitive pension and life assurance.
- Healthcare/Well-being benefits including Aviva Digital GP.
- Morrisons MyPerks with discounts at high street shops, cinemas, and gyms.
- Optional Payroll charity donations.
- Range of family-friendly policies, including 26 weeks maternity and adoption leave, neonatal, and fertility leave.
About Morrisons
Morrisons is one of the UK’s largest supermarkets, known for providing great value and quality fresh food. We stand out by preparing more fresh food in-store than any other supermarket, serving over 11 million customers weekly. We are Foodmakers and Shopkeepers, committed to delivering an exceptional shopping experience.
To apply, simply click the 'apply' button. Morrisons is committed to a fair and inclusive recruitment process, offering reasonable adjustments upon request.
Key skills/competency
- Customer Service
- Order Picking
- Packing
- Retail Operations
- Teamwork
- Time Management
- Inventory Management
- Technology Use
- Problem-Solving
- Communication
How to Get Hired at Morrisons
- Research Morrisons' culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for retail: Highlight customer service, efficiency, and teamwork skills using keywords from the job description.
- Showcase active problem-solving: Prepare examples where you effectively managed tasks or resolved customer queries in a fast-paced setting.
- Understand Morrisons' 'Foodmakers and Shopkeepers' ethos: Demonstrate how your passion for quality and customer satisfaction aligns with their brand.
- Practice scenario-based interview questions: Be ready to discuss how you handle busy periods, use technology, and support colleagues.
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