Customer Success Agent
MORPHEA BED
Job Overview
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Job Description
About Morphea
At Morphea, we don't just sell mattresses. We create zones of comfort, spaces where you can recover, feel good, and truly sleep better. Our mission: to reinvent sleep with a more human, more design-oriented, and more accessible approach. And to support our growth, we are looking for a Customer Success Agent to take care of our clients, just as we take care of their sleep.
Your Role
You will be at the heart of the customer experience. Your objective: to transform every interaction into a smooth, reassuring, and pleasant moment. Specifically, you will:
- Manage customer requests (email, chat, phone)
- Track orders, deliveries, and returns
- Handle complaints with empathy and efficiency
- Provide after-sales service and follow-up
- Manage administrative aspects (invoicing, orders, carrier disputes)
- Collaborate with logistics, marketing, and product teams
- Identify points of friction and propose improvements
Candidate Profile
- First experience in customer service / e-commerce appreciated (internship or work-study OK)
- Excellent written and oral communication skills
- Attention to detail and organizational skills
- Natural empathy + solution-oriented mindset
- Proficient with digital tools (Shopify, Gorgias, or equivalent = bonus)
- You enjoy helping, understanding, and solving problems
What We Offer
- An adventure in a fast-growing brand
- A dynamic, entrepreneurial environment
- Real skill development in e-commerce
- Rapid responsibilities
- An ambitious and supportive team
- And of course... products that make you want to stay in bed 😌
Key skills/competency
- Customer Success Agent
- E-commerce
- Customer Service
- After-Sales Service (SAV)
- Order Management (ADV)
- Client Relations
- Communication
- Problem-Solving
- Empathy
- Digital Tools
How to Get Hired at MORPHEA BED
- Tailor your resume: Highlight customer service, e-commerce, and problem-solving experience. Use keywords from the job description like 'SAV', 'ADV', 'e-commerce', and 'client relations'.
- Craft a compelling cover letter: Express your passion for customer comfort and Morphea's mission. Showcase your empathy and solution-oriented mindset.
- Prepare for behavioral questions: Be ready to discuss how you handle difficult customer situations and your approach to problem-solving.
- Showcase digital tool proficiency: Mention any experience with CRM systems, Shopify, or Gorgias, even if not explicitly required.
- Research Morphea: Understand their brand, mission, and focus on sleep. This shows genuine interest during your application and interview.
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