Customer Marketing Manager, Intelligence @ Morning Consult
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About Morning Consult
Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions using high-frequency proprietary data and AI insights.
The Role
As the Customer Marketing Manager, Intelligence, you will deepen customer engagement and drive retention and expansion across our B2B SaaS client base. You will collaborate with Demand Generation, Client Success, and Product Marketing teams to:
- Drive retention and upsell through lifecycle and expansion campaigns
- Amplify customer stories through scalable case studies and use-case content
- Run customer engagement programs such as webinars, events, and ambassador initiatives
- Support product rollouts with customer communications and educational programs
- Manage customer surveys and share actionable insights from NPS feedback
About You
You have 3-5 years of experience in B2B SaaS marketing or customer marketing, with strong written and verbal skills. You’re familiar with lifecycle marketing, retention/expansion campaigns, and have experience managing multi-project tasks. Exposure to SaaS product rollouts and customer communications is a plus.
Work Environment & Benefits
Work from one of our offices in Washington, DC; New York, NY; Chicago, IL or remotely. Enjoy catered lunches, after-work happy hours, and an inclusive workplace committed to diversity and growth.
Key skills/competency
- B2B SaaS
- Customer Engagement
- Retention
- Expansion
- Lifecycle Marketing
- Webinars
- Case Studies
- NPS Surveys
- Product Rollout
- Cross-functional Collaboration
How to Get Hired at Morning Consult
🎯 Tips for Getting Hired
- Research Morning Consult's culture: Study mission, values, and employee reviews.
- Customize your resume: Highlight relevant SaaS and marketing experience.
- Emphasize campaign successes: Detail lifecycle and retention achievements.
- Prepare for cross-functional questions: Review collaboration and project management scenarios.