Investor Services Associate, Fund Services

Investor Services Associate, Fund Services

We're seeking a dedicated individual to join our team as an Investor Services Associate, responsible for day-to-day investor services, processing investor activity, and keeping management informed of operational issues.

Established in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division (IED), providing fund administration services for over $700 billion in assets across 350+ hedge funds, private equity, and large family office clients. Our comprehensive offering includes accounting and investor services, portfolio analytics, middle-office functions, regulatory and financial reporting, and tax services. Our diverse team of 1,400 highly skilled employees operates globally from locations such as New York, London, Glasgow, Dublin, Mumbai, Bengaluru, and Hong Kong. Joining MSFS means stepping into a dynamic environment rich with opportunities for personal growth and innovation, where your career is a journey fueled by collaboration, challenge, and significant impact.

The MSFS Investor Services ("IS") team manages share registers and supports every aspect of the investment cycle. This team is central to fund operations, safeguarding critical investor information—from transactions and contacts to up-to-date balances—and ensuring smooth processing from initial inquiry through ongoing support. As an Investor Services Associate, you will be a key part of the client experience, coordinating the distribution of offering documentation, and processing investor subscriptions and redemptions. You will also provide essential services such as statement distribution, addressing investor queries, and managing change requests. MSFS IS offers significant opportunities for skill development, leadership, and direct impact on investor success, combining technical excellence with client-first service and industry-leading standards.

Service Delivery

• Monitor the receipt of client and investor information via fax and email.
• Ensure all investor activity is processed in a timely and accurate manner.
• Open new investor accounts, ensuring compliance with fund documentation, anti-money laundering requirements, statutory regulations, and company policies.
• Process investor transactions in line with fund documentation, anti-money laundering requirements, statutory regulations, and company policies and procedures.
• Ensure all follow-up queries to investors are handled appropriately.
• Manage routine email and fax queries from investors and fund managers professionally and promptly, escalating as needed.
• Provide investors and their nominees with statements, contract notes, and other documentation.
• Produce MIS and other internal operational reports to assist in the team's effective operation.
• Ensure fund records are maintained in a complete and organized manner.
• Keep management in Mumbai, Westchester, and Dublin appraised of operational issues.
• Perform all tasks in compliance with Service Level Agreements.

Compliance

• Possess a detailed knowledge of the offering documentation for the funds being serviced.
• Maintain a thorough knowledge of regulations pertaining to the domicile of the fund being serviced.
• Have a thorough knowledge of internal policies and procedures, with particular emphasis on Anti-Money Laundering controls.

What You'll Bring To The Role

• 0 to 2 years prior work experience, preferably in financial services and with Investor servicing.
• Knowledge of hedge fund processing is a strong advantage.
• Good administrative and organizational skills with a particular focus on accuracy and attention to detail.
• Ability to work under pressure and cope with increased workloads at month-end.
• Ability to work as part of a virtual team spread across different time zones and geographies.
• Proficiency in using key financial systems and other IT tools.
• A third-level qualification, preferably in a business or numerical discipline.

What You Can Expect From Morgan Stanley

Since 1935, Morgan Stanley has been a global leader in financial services, consistently evolving to better serve clients and communities across more than 40 countries. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—guide our daily decisions. At Morgan Stanley, you'll find an opportunity to work alongside the best and brightest in a supportive and empowering environment. Our teams are relentless collaborators and creative thinkers, fueled by diverse backgrounds and experiences. We are proud to support our employees and their families with attractive and comprehensive benefits, alongside ample opportunities for career progression for those with passion and grit.

Key skills/competency

• Investor Services
• Fund Administration
• Anti-Money Laundering (AML)
• Compliance
• Transaction Processing
• Client Relations
• Financial Reporting
• Operational Support
• Record Keeping
• Attention to Detail