Fraud Operations Associate

Fraud Operations Associate at Morgan Stanley

In the Technology division at Morgan Stanley, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This role is a Cyber Security Operations position at the Associate level, part of the job family responsible for monitoring, detecting, and responding to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches.

Since 1935, Morgan Stanley has been known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Fraud Operations Overview

Fraud Operations, a crucial part of the Cyber Data Risk & Resilience Division, plays a critical role in protecting Morgan Stanley from internal and external fraud threats. We deliver best-in-class operational solutions by aligning people, processes, and technology to ensure the Firm remains safeguarded from fraud risk.

Within Fraud Operations, the Fraud Alerts team serves as the Firm’s first line of defense, monitoring suspicious activity across the Wealth Management, E*TRADE, and crypto businesses. A key part of the team’s mission is the rapid investigation of high-risk transactions — particularly funds transfers — while acting as subject matter experts in payment fraud. The team also partners globally with internal stakeholders to strengthen controls, provide fraud training, and ensure adherence to Firm expectations on secure payment execution.

Job Responsibilities

• Monitor and investigate real-time fraud alerts for the Wealth Management, E*TRADE, and ISG businesses.
• Respond to fraud incidents in accordance with established playbooks.
• Assess and enhance the effectiveness of fraud alerting models and processes.
• Investigate real-time money movement, non-money movement, trading, and crypto account activity to prevent fraud, abuse, or unauthorized access.
• Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud cases are reviewed and resolved within SLA timelines.
• Contact clients directly to verify flagged crypto transactions and address potential unauthorized activity.
• Stay current on emerging crypto fraud trends, including phishing, wallet hijacking, and smart-contract-related risks.
• Collaborate with Compliance, Legal, Cybersecurity, and other stakeholders to resolve confirmed fraud events.
• Identify and escalate new fraud patterns, process gaps, or control weaknesses to management.
• Cross-train across operational support functions to ensure seamless coverage and continuity.
• Adhere to departmental and Firm-wide policies, including crypto-specific regulatory requirements.
• Draft, update, and maintain operational procedures.
• Participate in governance forums and deliver reporting to senior management.

Qualifications

• 3-5 plus years of experience in fraud investigations or break investigations.
• Broad understanding of fraud types, behaviors, and red-flag indicators.
• Data analytics experience is a plus.
• Ability to perform under pressure when managing urgent, high-risk payment investigations.
• Strong communication skills and confidence in challenging processes and controls when needed.
• Analytical, detail-oriented, and methodical with a proactive, self-driven work ethic.
• Capable of working independently and collaboratively to achieve goals.
• Inquisitive mindset and strong problem-solving abilities.
• Excellent attention to detail and accuracy.
• Exceptional written and spoken English communication skills.

Key skills/competency

• Fraud investigation
• Cyber security operations
• Risk management
• Financial services compliance
• Payment fraud detection
• Crypto fraud analysis
• Incident response
• Data analytics (desirable)
• Stakeholder collaboration
• Regulatory adherence