Director, First Line Financial Crime, Wealth Management

Company Profile

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley India, we support the Firm's global businesses, with critical presence across Institutional Securities, Wealth Management and Investment management, as well as in the Firm's infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there's ample opportunity to move across businesses.

Division Profile

The Anti-Money Laundering Risk (AML Risk) team is embedded within the Firm's business lines. It is responsible for identifying, assessing, and escalating potential money laundering and reputational risks associated with higher risk client types. The AML Risk team is considered to be in the First Line of defense and supports the onboarding, client due diligence, enhanced due diligence, and negative news processes.

Position Summary

The Director, First Line Financial Crime, Wealth Management will be responsible for overseeing due diligence and risk-relevant activities related to the Client EDD and KYC Process. This role will act as a Global Site Coordinator in Mumbai, responsible for tracking, managing, handoff, and reporting the volumes / population pipeline between various shifts in onshore and/or offshore. This role majorly involves:

• Queue Management: Oversee the systematic flow of items, requests, or cases into and out of the queue, ensuring the process always remains uninterrupted and efficient across all regions.
• Monitoring Volume: Continuously track inflow and outflow, anticipating surges, bottlenecks, or slowdowns, and proactively taking steps to maintain queue balance.
• Collaboration with Other Coordinators: Work closely with other queue coordinators to ensure smooth handover of cases and responsibilities between teams and time zones, aiming for seamless transitions with zero gaps in coverage.
• Prioritization: Evaluate and prioritize tasks or cases based on urgency, complexity, or service level requirements to meet organizational targets and deadlines.
• Resource Allocation: Assign cases to appropriate team members to balance workload and optimize throughput, considering current capacity and forecasts across shifts and regions.
• Capacity Assessment and Tracking: Assess team capacity and track movement of volumes every 2 hours. Actively engaged with POD leads to reviewing data, challenging assumptions, and discussing any concerns or opportunities for improvement.
• Reporting: Maintain comprehensive and up-to-date records of queue status, produce regular reports on volume and queue dynamics, and communicate insights to management and stakeholders.

Key Responsibilities

Manage the end-to-end workflow of a program focused on assessing the daily pipeline of EDD/KYC of new and existing clients to effectively manage day to day case assignment and mitigate potential risk on Account restrictions due to SLA breach and aging. Responsibilities include but not limited to:

• Monitor Inflow and Outflow: Keep continuous oversight on items entering and leaving the queue, using management systems or logs to spot trends and trigger timely interventions.
• Cross-site Case Flow Coordination: Oversee end to end case movement across shifts and roles-manage pipelines, orchestrate spillover and reassignment, and partner with coordinators to ensure every handoff is timely, documented, and seamless, so no case is ever missed.
• Capacity Tracking and POD Engagement: Monitor daily capacity against volume movements every two hours, engaging in discussion with POD leads to ensure optimal operational efficiency.

Qualifications & Experience

• Have 5+ years of relevant experience with BSA/AML Regulations within the financial services industry, or at a financial services regulator (e.g., FINRA, Securities and Exchange Commission, Office of the Comptroller of the Currency, Federal Reserve Bank, etc.).
• Have a bachelor's degree in business, Finance, or other related field.
• Experience focused on Date metrics, Reporting and KYC Population Management.
• Strong knowledge of Know Your Customer, Customer Identification Program and CDD processes.
• Strong interpersonal skills and ability to communicate effectively both verbally and in writing.
• Working knowledge of MS Office, Advanced knowledge on MS Excel, Tableau and relevant resources for daily management reporting.
• Strong leadership qualities with the ability to interact with Seniors and evidence of a strong work ethic as well as a high degree of integrity.

Required Skills

• Take initiative, analyze, summarize, and communicate effectively.
• Investigate, identify issues, impacts and trends to propose comprehensive solutions.
• Multitask effectively and action matters promptly.
• Work independently and in a team environment.
• Handle highly confidential information with appropriate discretion.
• Work in a high volume, fast paced environment.
• Work in a matrixed organization; leveraging resources across the organization to complete deliverables.

Key skills/competency

• AML Regulations
• BSA Compliance
• KYC/CDD Processes
• Due Diligence (EDD)
• Financial Crime Risk
• Queue Management
• Reporting & Analytics
• MS Excel & Tableau
• Leadership
• Cross-functional Coordination