IT Support Specialist

About Moon Active

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.

We’re looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities

• Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
• Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
• Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
• Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
• Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
• Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
• Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

Requirements

• At least 2 years of experience in Help Desk or IT Support roles.
• Strong customer-service orientation with exceptional user support skills.
• Excellent communication skills to interact effectively across all organizational levels.
• Proficiency in resolving IT issues for macOS and Windows operating systems, alongside strong familiarity with IT equipment and peripherals.
• Experience with IT management environments such as Jamf, Microsoft Azure, Active Directory, Okta, Microsoft Office 365, and Google Workspace.
• Solid understanding of networking components and infrastructure (LAN/WAN, TCP/IP, DHCP, DNS).
• Strong knowledge of information security principles and best practices.
• A proactive mindset with curiosity and eagerness to learn and integrate new technologies.
• Fluent in Hebrew and English.

Key skills/competency

• Technical Support
• Help Desk
• Troubleshooting
• IT Infrastructure
• Network Management
• System Administration
• Endpoint Security
• Customer Service
• MDM (Mobile Device Management)
• Active Directory