Business Banking Operations Analyst
@ Monzo

Hybrid
£40,000
Hybrid
Full Time
Posted 1 day ago

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Job Details

Overview

Monzo is on a mission to make money work for everyone by simplifying traditional banking. Our journey began as a prepaid card product, evolving into personal and business banking with added products such as joint accounts, kids accounts, credit cards, savings, investments, and pension combinations. We are dedicated to solving problems and changing lives through innovative financial solutions.

Role: Business Banking Operations Analyst

This role is a critical part of our Financial Crime Operations team, focused on complex investigations and technical escalations to ensure efficient, compliant, and effective operations within our expanding Business Banking product.

Key Responsibilities

  • Investigate high-risk, complex financial crime cases within SLAs.
  • Act as the final technical escalation point for investigators and managers.
  • Provide specialist coaching, feedback, and training in financial crime investigations.
  • Collaborate with Control Owners, Analysts, and Product Partners to implement improved processes.
  • Support onboarding decisions and operational effectiveness through deep dives and knowledge sharing.

What We’re Looking For

The ideal candidate has extensive subject matter expertise in Financial Crime, excellent time management, and the ability to handle complex escalations in a business banking environment. A professional qualification in AML and familiarity with MacOS, Slack, and GSuite are a plus.

Benefits & Work Culture

  • Competitive salary: £37,400 - £47,300 with share options.
  • Flexible working hours, including remote working options.
  • Generous learning budget and home working setup support.
  • Inclusive and diverse team environment.

Application Process

Our application journey includes CV review, a call with our recruitment team, and a leadership, values, and technical interview. Expect the process to take around 2-3 weeks with continuous communication.

Key skills/competency

  • Financial Crime
  • Investigation
  • Compliance
  • Escalation
  • Operations
  • Teamwork
  • Coaching
  • Process Improvement
  • Fintech
  • Risk Management

How to Get Hired at Monzo

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills for Monzo.
  • Research Monzo: Understand financial crime trends.
  • Prepare technical responses: Review investigation methods.
  • Highlight compliance expertise: Emphasize AML certifications.

📝 Interview Preparation Advice

Technical Preparation

Review AML regulations.
Practice case investigation scenarios.
Understand escalation protocols.
Brush up on fintech compliance.

Behavioral Questions

Describe conflict resolution experience.
Explain teamwork under pressure.
Showcase mentoring capabilities.
Discuss time management decisions.

Frequently Asked Questions