Workforce Management, Governance Manager - 12 M... @ Monzo
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About Monzo
We’re on a mission to make money work for everyone by simplifying banking and solving everyday problems, not just selling products. Founded as a prepaid card, Monzo has evolved into a full-fledged personal and business banking service in the UK.
About the Workforce Management Team
Monzo’s Workforce Management team ensures the right people are in place to support our customers. The Change & Governance team focuses on continuous improvement and risk mitigation by driving efficiencies through structured processes and critical controls.
Key Responsibilities
- Drive accuracy and consistency in all WFM documentation.
- Collaborate with cross-functional teams to enhance operational efficiency.
- Document risks, actions, and plans while partnering with the central Risk team.
- Ensure compliance and appropriate oversight in solution implementation.
- Contribute to high-impact projects that improve Customer Operations.
What We’re Looking For
- Excellent stakeholder management with strong communication and negotiation skills.
- Technical proficiency with MacOS, Slack, Airtable, and GSuite; data affinity desired.
- Strong written and verbal communication in English with actionable feedback skills.
- Understanding of Customer Operations and a self-driven work ethic.
- Alignment with Monzo's core values and a commitment to diversity and inclusion.
The Application & Interview Process
The process includes Application Questions, a Recruiter Call, a Role Specific Interview, and a Behaviour & Values Interview, taking approximately 2-3 weeks. Contact jadeinskip@monzo.com for questions or special accommodations.
Benefits
- Competitive salary: £40,400 - £51,050 plus stock options & benefits.
- Remote, London, or Cardiff location options within the UK.
- Flexible working hours.
- Learning budget of £1,000 per year.
- Diverse and inclusive work environment.
Key skills/competency
Workforce Management, Governance, Continuous Improvement, Risk Mitigation, Stakeholder Management, Data Analysis, MacOS, Slack, GSuite, Customer Operations, Communication
How to Get Hired at Monzo
🎯 Tips for Getting Hired
- Customize your resume: Highlight relevant WFM and governance experience.
- Research Monzo: Understand their mission, culture, and values.
- Prepare examples: Detail process improvement and risk management instances.
- Practice technical tools: Be ready to discuss MacOS, Slack, Airtable, and GSuite proficiency.