Lead User Researcher

About Monzo Bank

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Barcelona (ESP) | Hybrid: 2-3 days from the office | 💰 Base salary for this role is depending on experience + benefits | Hear from the team ✨

Our User Research Team

We are currently a team of around 20 individual contributors, and 3 people managers who are embedded into collectives i.e Personal Banking, Business Banking etc, working cross functionally with a range of teams including Product Design, Product Management, Marketing, and Engineering. Our organisation is led by Katherine Vaughan, our Director of Research.

Key Responsibilities

• Working with our global Research Operations lead to set up systems and processes for Monzo.
• Building and nurturing a customer-obsessed team culture in Spain, helping everyone to deeply understand our users and build products that meet their needs.
• Helping hire other brilliant people (in research, and probably design and beyond).
• Collaborating with other global researchers in the UK to identify and deliver the most high impact work.
• Partnering with our global Research Operations Lead to find the best ways to store and share the knowledge you gather.
• Creating and work with international peers to work from a backlog of global opportunities, prioritizing ruthlessly based on user needs and opportunities size.

What We’re Looking For

• Experience setting up research processes for the first time, and evolving your approach as circumstances change.
• Experience working on a global product before and excitement about building something new with the help of a world-class global team.
• Lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.
• Experience working in a multidisciplinary team environment, where you've led the research and made a demonstrable impact on the direction of the product or service.
• Ability to run user testing in various settings (lab, in-street feedback, mobile user testing).
• Appreciation for robust research study design, balanced with practical constraints and business goals ('just enough research').
• Strong communication and facilitation skills, with the ability to tell a compelling story and zoom into detail when needed.
• Valuing collaboration and thriving in a team environment.
• Familiarity with quantitative research and understanding of how user research shapes metrics and drives team success.

What’s In It For You

• 📍 Barcelona, ESP | Hybrid: 3 days a week in the office.
• ⏰ Flexible working hours.
• 📚 €1,200 learning budget each year for books, training courses, and conferences.
• ➕ Plus lots more!

Application Journey

1. Recruiter call (30 minutes): Focuses on general suitability and fit for Monzo.
2. Research methods (60 minutes): Discussion of a pre-interview task, followed by situational questions.
3. Final loop (1hr30-2 hours): Two interviews covering Teamwork & Impact and Leadership and Values.

Diversity and Inclusion

Diversity and inclusion are a priority at Monzo. We are committed to fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply.

Key skills/competency

• User Research
• Qualitative Research
• Quantitative Research
• Research Operations
• Product Development
• Cross-functional Collaboration
• Team Leadership
• Global Product
• User Testing
• Customer Obsession