Manager, Technical Account Manager
Monte Carlo
Job Overview
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Job Description
About Monte Carlo
Monte Carlo is revolutionizing data + AI reliability. As a CBInsights AI100 company and recognized by Forbes, it supports leading organizations like Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data at scale. Backed by top investors, Monte Carlo is powering the future of reliable data + AI.
About the Role
The Manager, Technical Account Manager is responsible for leading and growing a team of Technical Account Managers. This role drives customer adoption, technical success, and long-term value while building a high-performing, customer-obsessed TAM organization. You will manage, mentor, and scale your team while maintaining strong customer relationships and tackling complex technical engagements.
What You’ll Do
- Team Leadership & Development: Hire, onboard, coach, and develop TAMs; set clear goals and career paths; provide feedback and mentorship.
- Customer Impact & Strategy: Oversee technical relationships; act as escalation for complex challenges; ensure best practice delivery in data observability and reliability.
- Cross-Functional Leadership: Collaborate with Product, Engineering, Sales, and Customer Success to integrate customer insights and drive account strategy.
- Operational Excellence: Define success metrics; track customer outcomes and team performance; continuously improve processes.
You’re a Fit If You Have
- 7+ years in customer-facing technical roles (e.g., TAM, Solutions Architect, Technical CSM).
- 2+ years managing technical customer-facing teams.
- Strong understanding of modern data technologies (SQL, cloud data warehouses, orchestration tools).
- Proven ability to develop technical talent and deliver customer outcomes.
- Excellent communication and project management skills.
Nice to Have
- Experience with data & AI observability, monitoring, or analytics SaaS platforms.
- Experience scaling customer-facing teams in high-growth startups.
- Familiarity with enterprise customer success and complex account management.
Why You’ll Love Monte Carlo
- Work at the forefront of data & AI observability.
- Lead and grow a high-impact technical team.
- Collaborate with top data-forward organizations.
- Competitive compensation, equity, and comprehensive benefits.
- Flexible remote work, ample PTO, and a trusting culture.
Key Skills/Competency
- Technical Account Management
- Team Leadership
- Customer Success
- Data Technologies
- Data Observability
- Project Management
- Mentorship
- Cross-functional Collaboration
- Operational Excellence
- Technical Escalation
How to Get Hired at Monte Carlo
- Research Monte Carlo's culture: Understand their mission, investor backing, and client base.
- Customize your resume: Highlight technical leadership and customer success experience.
- Showcase relevant skills: Emphasize experience with data technologies and escalation management.
- Prepare for interviews: Be ready with examples of team mentoring and operational excellence.
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