Manager, Technical Account Manager
Monte Carlo
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Monte Carlo
As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.
Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.
About The Role: Manager, Technical Account Manager
Monte Carlo is hiring a Manager, Technical Account Manager (TAM) to lead and grow a team supporting our largest enterprise customers. This role drives customer adoption, technical success, and long-term value at scale, while building a high-performing, customer-obsessed TAM organization.
You will manage, mentor, and scale a team of TAMs while staying close to key customer relationships and complex technical engagements. You'll partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure Monte Carlo is deeply embedded across modern data stacks and delivering measurable business impact for our most strategic customers.
What You’ll Do
Team Leadership & Development
- Hire, onboard, coach, and develop a team of Technical Account Managers
- Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
- Provide regular feedback, performance management, and mentorship to help team members grow and succeed
Customer Impact & Strategy
- Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
- Act as an escalation point for complex technical challenges and high-impact customer situations
- Ensure consistent delivery of best practices around data observability, reliability, and scale
Cross-Functional Leadership
- Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
- Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
- Help define and improve TAM processes, tooling, and engagement models as the business scales
Operational Excellence
- Define success metrics for the TAM function and track performance across customer outcomes and team health
- Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency
You’re a Fit If You Have
- 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
- 2+ years of experience managing or leading technical customer-facing teams
- Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
- Proven ability to coach and develop technical talent while driving customer outcomes
- Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
- Strong operational and project management skills with a customer-first mindset
Nice to Have
- Experience with data & AI observability, monitoring, or analytics SaaS platforms
- Experience scaling customer-facing teams in a high-growth startup environment
- Familiarity with enterprise customer success motions and complex account management
Why You’ll Love Monte Carlo
- Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data
- Lead and grow a high-impact team in a company that values impact, ownership, curiosity, and empathy
- Partner with some of the most data-forward organizations building the next generation of data products and insights
- Competitive compensation, meaningful equity, and comprehensive benefits
- Flexible remote work, generous PTO, and a culture built on autonomy and trust
Key skills/competency
- Technical Account Management
- Team Leadership
- Customer Relationship Management
- Data Observability
- Modern Data Stack
- SQL
- Cloud Data Warehousing
- Orchestration Tools
- Cross-functional Collaboration
- Strategic Account Management
How to Get Hired at Monte Carlo
- Research Monte Carlo's culture: Study their mission, values (impact, ownership, curiosity, empathy), recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in technical account management, leadership, modern data technologies, and SaaS platforms, specifically mentioning data observability.
- Showcase leadership skills: Emphasize your proven ability to hire, coach, and develop technical talent and manage complex enterprise customer relationships.
- Prepare for technical deep-dives: Be ready to discuss modern data stacks, SQL, cloud data warehouses, orchestration tools, and data observability concepts.
- Demonstrate cross-functional collaboration: Provide examples of partnering with Product, Engineering, Sales, and Customer Success to drive customer outcomes and business impact.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background