Senior Customer Success Manager

About Monta

Monta powers the EV charging ecosystem with over 300,000 monthly users and millions of charge sessions, accelerating the electrification of mobility. This is a fast-paced environment where problems are challenging, and the bar is high. If you value real ownership, problem-solving, and seeing the direct impact of your work, Monta is the place for you.

AI is fundamental to our operations, helping us ship faster, make better decisions, and maintain efficiency. Everyone at Monta is expected to thoughtfully utilize AI tools to advance their work.

Our guiding principles are: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon. Monta's greatest asset is its people—sharp, ambitious, and collaborative. You will be challenged, supported, and trusted to deliver.

We are seeking a Senior Customer Success Manager who is ready to take ownership and contribute significantly, through both challenges and triumphs.

Your Role as Senior Customer Success Manager

You will own and cultivate a portfolio of Monta's most strategic customers across Germany, Switzerland, and Austria (DACH region). Your core responsibilities include securing renewals, actively preventing churn, and driving expansion by delivering measurable outcomes and fostering trusted executive relationships.

This is a high-ownership position ideal for someone who excels in structured execution and is passionate about establishing Customer Success as a key commercial advantage.

What You Will Achieve

• Retention and Renewals: Execute seamless renewals with clear success plans and proactive strategies.
• Churn Prevention: Identify risks early and lead mitigation plans with defined owners and next steps.
• Expansion and Upsell: Build pipeline across markets, products, and services, driving deals to closure.
• Strategic Engagement: Conduct Quarterly Business Reviews (QBRs) and value-based touchpoints, linking adoption to commercial results.
• Advocacy: Transform satisfied customers into references, proof points, quotes, and co-marketing opportunities.
• Market Intelligence: Capture competitor and regulatory insights, feeding them back to Product and Leadership teams.

What You’ll Do

• Manage structured operating rhythms, including weekly priorities, risk reviews, QBR cadence, and pipeline tracking.
• Collaborate with Product, Support, Sales, and Operations to resolve complex customer needs and ensure successful delivery.
• Maintain rigorous CRM discipline and accurately forecast health, churn risk, and expansion.
• Master commercial frameworks, including notice periods, renewal terms, and termination clauses, applying them proactively.

What We’re Looking For

• 5+ years of SaaS Customer Success experience, with Enterprise/Strategic exposure being a significant advantage.
• Fluent proficiency in German.
• Experience in e-mobility or energy management is a strong plus.
• Comfortable taking ownership of commercial outcomes: renewals, upsell, expansion, negotiation preparation, and churn prevention.
• Strong executive presence, complemented by excellent communication and presentation skills.
• Highly structured and metrics-driven approach; strong CRM discipline and forecasting mindset.
• Confident in navigating complex organizations and engaging with both technical and commercial stakeholders.
• Robust project management, prioritization, and problem-solving abilities.
• Familiarity with AI productivity tools (e.g., Copilot, Notion AI, ChatGPT, Gemini) and the capacity to use them for daily work acceleration.
• Ability to travel up to 4 times per quarter to meet partners.

If Monta's mission resonates with you but your experience isn’t an exact match, we encourage you to apply; we prioritize potential over perfection.

Why Monta

• Impact, Not Easy Mode: Your work genuinely matters, and you’ll experience its significance daily.
• Ownership from Day One: We trust you to deliver and do not micromanage.
• The Grind is Real, So are the Rewards: Priorities can shift, requiring flexibility. However, the impact, growth, and a supportive team make it worthwhile.
• Extraordinary People: Work alongside talented, driven, and enjoyable colleagues who will challenge, support, and inspire you.

What We Offer

• A yearly education budget with additional days off for professional development.
• A friendly and social company culture, featuring movie nights, Thursday bars, pub crawls, and more.
• Free lunch every day.
• Pension & health coverage for your current and future security.
• Paid parental leave to support significant life events.
• Warrants program, allowing you to participate in our growth story.
• Flexible working hours; we trust you to manage your schedule as long as you attend key meetings and deliver excellent work.
• A one-month electric vehicle introduction program, including access to a shared company EV.

Please submit your application in English. Proficient spoken and written English skills are essential for this globally active role, enabling frequent communication with colleagues and partners worldwide.

Key skills/competency

• Customer Success
• SaaS Sales
• Enterprise Account Management
• Churn Prevention
• Upselling & Expansion
• German Language
• E-mobility Sector
• Strategic Planning
• CRM Management
• Negotiation Skills