Specialist, Media Operations

About The Role

Note: The roles within our Media Operations organization can cross-discipline, therefore we do not specify channels in our titles. If you have experience in Search, Social, Programmatic, or any combination of these, please feel free to apply!

The Media Operations team is focused on hands-on-keyboard activation of digital channels - inclusive of tagging, trafficking, buying, & more - and how & where to use the right digital platforms, and use them well, to achieve media and business goals. We ensure consistency, governance, and support around platform usage and activation activities, and aid in all ongoing building, buying, optimization, and reporting efforts.

In this role, you can expect to support, manage, optimize and report on media campaigns for a portfolio of clients individually and as part of a broader team. Successful team members in this role will demonstrate the ability to support ongoing and one-off media efforts for clients both individually and in strong collaboration with other team members.

Note: This is considered a remote/hybrid role, and you can expect to work with clients and other team members located across the US and/or internationally.

Key Responsibilities

Utilize your technical media skills and your ability to both collaborate with internal team members and manage client communications and relationships. You’ll be a key part of client teams and the management of our end-to-end engagements and relationships with clients themselves.

• Own campaign planning, builds, and ongoing management of our clients’ media efforts, including QA 
• Own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution
• Work effectively with team members to complete day-to-day tasks for both clients and internal efforts
• Collaborate with peers to receive learnings from both internal and external sources
• Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to…
• Programmatic DSPs: DV360, TTD, Amazon DSP, etc.
• Ad Servers: Campaign Manager
• Social Buying Platforms: Meta, LinkedIn, X, TikTok, Snapchat, Reddit
• Search Engines & Search Management Platforms: Google Ads, Microsoft Ads, SA360

• Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc.
• Keep up to date on Monks offerings and identify opportunities to enhance client services 

Key Skills & Qualifications

We’re looking for well-rounded team members who can demonstrate not only technical proficiency, but also work within a constantly changing team environment with many internal and external stakeholders while conducting themselves in a consistently professional and collaborative manner.

• Intermediate proficiency in at least two platforms relevant to our Media team and conceptual understanding of the Media landscape and how platforms fit into the ecosystem
• Programmatic DSPs: DV360, TTD, Amazon DSP, etc.
• Ad Servers: Campaign Manager
• Social Buying Platforms: Meta, LinkedIn, X, TikTok, Snapchat, Reddit
• Search Engines & Search Management Platforms: Google Ads, Microsoft Ads, SA360

• Ability to identify and act on explicitly stated problems, roadblocks, and next steps
• Ability to work with and contextualize data on a regular basis, including identification of necessary and/or helpful inputs, accurate and consistent manipulation of data sets, and analysis against data to identify trends, outliers, and/or important outputs
• Ability to run effective internal and/or external meetings, inclusive of agenda-building, note-taking, material preparation, and identification of action items
• Strong written and verbal communication skills with working with both internal and external stakeholders
• Strong organizational skills to manage one-off tasks and larger or longer initiatives, and to manage your own work in conjunction with team needs and priorities
• Strong self and social awareness skills, demonstrating an ability to moderate your own personal state and stress and recognize how to best work with clients, teams, and individual peers
• Experience working in a professional setting with team members and clients
• 1-2 years or more in a relevant Media role or environment

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-HYBRID

#LI-ZZ1