Customer Success Manager
@ MongoDB

Tel Aviv-Yafo, Tel Aviv District, Israel
$120,000
On Site
Full Time
Posted 1 day ago

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Job Details

About MongoDB and the Customer Success Manager Role

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. We support organizations of all sizes to modernize legacy workloads, embrace innovation, and unleash AI.

In the role of Customer Success Manager, you will leverage your technical aptitude and account management skills to serve as a strategic advisor and main point of contact for MongoDB end users. You will lead internal teams, drive customer engagement and work on building our customer success program with high autonomy.

Key Responsibilities

  • Advise customers on MongoDB best practices and technical strategies.
  • Act as account team leader across Sales, Professional Services, and Solutions Architects.
  • Develop and execute account plans to mitigate risks and drive growth.
  • Manage critical customer issues and de-escalate conflicts effectively.
  • Lead in-person executive reviews and strategic internal projects.

What We Expect

The ideal candidate will bring over 5 years of experience in Customer Success, Account Management, or similar roles, a strong passion for customer advocacy, and an aptitude for technology. Bilingual Hebrew is mandatory, and prior exposure to databases, cloud, and infrastructure technology is a plus.

Work Environment & Culture

This role is based in Tel Aviv and follows a hybrid working model. MongoDB offers a supportive work culture with benefits such as employee affinity groups, generous parental leave, and career growth opportunities. We are committed to diversity and providing necessary accommodations for individuals with disabilities.

Key skills/competency

  • Customer Success
  • Account Management
  • MongoDB
  • Customer-Centric
  • Technical Aptitude
  • Collaboration
  • Innovation
  • Strategic Advisory
  • Process Improvement
  • Problem Resolution
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How to Get Hired at MongoDB

🎯 Tips for Getting Hired

  • Research MongoDB's culture: Understand mission, values, and recent news.
  • Customize your resume: Highlight customer success and technical skills.
  • Prepare case studies: Demonstrate past success in account management.
  • Practice interview scenarios: Focus on autonomy and conflict resolution.

📝 Interview Preparation Advice

Technical Preparation

Review MongoDB Atlas documentation.
Study cloud database architecture basics.
Practice using Salesforce and Gainsight systems.
Understand technical enablement session formats.

Behavioral Questions

Describe handling ambiguous customer situations.
Explain your autonomous decision-making process.
Share examples of effective customer advocacy.
Discuss experiences in cross-team collaboration.

Frequently Asked Questions