Operations Specialist

@ MoneyGram

About the Role

At MoneyGram, our Operations Specialist plays a critical role in managing partner accounts, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries. This role is essential in ensuring timely resolution of financial discrepancies and enhancing service delivery.

What You Will Do

• Serve as primary contact for MoneyGram partners.
• Oversee reconciliation of unmatched settlements.
• Research and resolve item exceptions to mitigate risk.
• Manage high-dollar adjustments and complex account reconciliations.
• Collaborate with internal teams and external partners for process improvements.
• Manage inventory levels and ensure compliance with SLAs.

What We're Looking For

Candidates should have a high school diploma or GED (Bachelor's preferred) with 4-6 years of experience in bank operations or financial services. Prior experience with settlement reconciliation, inventory management, and MoneyGram or related financial systems is highly desirable. Strong analytical skills, effective communication, and proficiency in Microsoft Office are essential.

Locations & Work Arrangement

This position is remote, with a preference for candidates based in Dallas, TX, Minneapolis, MN, or Columbus, OH.

Benefits & Compensation

• Flexible remote-first work environment.
• Generous PTO and 13 paid holidays.
• Medical, Dental, Vision Insurance; Life and Disability coverage.
• 401k with competitive employer match.
• Additional benefits including parental leave and community service days.

Key skills/competency

• Reconciliation
• Risk Management
• Compliance
• Inventory Management
• Partner Support
• Process Improvement
• Financial Analysis
• Microsoft Office
• Customer Service
• Audit Trail Management