Senior CS Compensation Operations & Analytics Manager

About the Role

We are seeking an experienced, highly meticulous, and driven Senior CS Compensation Operations & Analytics Manager to join the newly established CCO organization (CS, Services, CX, Tech&AI).

This is a unique opportunity to be the founding member operating all commissions and compensation related operations for the CCO org.

You will be the operational backbone of our compensation system, responsible for the execution, management, compliance, and accuracy of customer success managers’ payouts.

This role requires a process champion with deep experience in compensation cycle management and a strong commitment to accuracy, compliance (especially SOX), and exceptional stakeholder service. If you thrive on building, optimizing, and owning mission-critical operations, and want to be part of a team defining its future, this is the role for you.

Responsibilities

As the Senior CS Compensation Operations & Analytics Manager, your key responsibilities will include:

• Comp Cycle Process & Lead: Lead the full cycle of CS compensation execution and payouts accurately and on time, including data aggregation, calculation, validation, and submission for payment. Manage and utilize our Compensation Management System, CaptivateIQ, serving as the system owner, administrator, and primary functional expert.
• Inquiries & Support: Serve as the focal point for all compensation-related inquiries from the CCO organization, resolving issues promptly and providing clear, consistent communication regarding compensation plans and policies.
• SOX, Documentation & Ongoing Controls: Ensure strict SOX compliance for all compensation processes, maintaining meticulous documentation and audit evidence. Execute and maintain robust Ongoing Controls to uphold data integrity, policy enforcement, and accuracy within the compensation system and related platforms.
• Enablement & Stakeholder Management: Develop and deliver Enablement materials for ICs and managers regarding compensation plans and procedures. Act as the primary Stakeholder Focal Point for cross-functional teams (Finance, HR, Sales Leadership) on all compensation-related operational matters.
• Commission Management & Administration: Own end-to-end commission processing, including calculation, validation, reconciliation, and payout for sales teams across multiple business units. Partner with Sales, Finance, and RevOps to ensure commission plans are accurately configured in compensation systems. Manage monthly, quarterly, and annual commission cycles with meticulous attention to detail and adherence to deadlines. Investigate and resolve commission discrepancies, serving as the primary point of contact for commission-related inquiries.
• Analysis & Insights: Maintain comprehensive documentation of commission calculations, adjustments, and plan changes. Produce regular reports on commission expense, sales performance, and attainment metrics for leadership. Conduct scenario modeling and what-if analysis to support compensation plan changes. Analyze trends in quota attainment, pay mix, and on-target earnings to inform strategic recommendations. Identify anomalies, risks, or opportunities within compensation data and proactively communicate findings.

Requirements

• 4–5 years of experience in Sales Compensation Operations, Revenue Operations, or a highly analytical/operational role.
• Previous experience in a SaaS environment is required.
• Proven hands-on experience executing the end-to-end sales compensation process and payouts.
• Direct experience with a modern Sales Compensation Management system is a significant advantage (e.g., CaptivateIQ, Xactly, Varicent).
• Demonstrated understanding and experience with SOX compliance and maintaining internal controls.
• Bachelor’s degree in a relevant quantitative field.
• Fluent in English (written and verbal) is required; ability to work effectively in a global business environment.

Skills & Attributes

• Quick to learn, curious, and proactive in driving continuous improvement.
• Collaborative team player with excellent communication and interpersonal skills, essential for managing complex stakeholder relationships.
• Extremely accurate and detail-oriented – a crucial requirement for managing compensation.
• Process-driven, independent, and self-motivated with a strong ownership mindset.
• Technical orientation with excellent analytical and problem-solving skills (Expert proficiency in Excel/Google Sheets required).

Key skills/competency

• Compensation Operations
• Sales Compensation Management
• CaptivateIQ
• SOX Compliance
• Data Aggregation
• Financial Analysis
• Stakeholder Management
• Process Optimization
• Excel/Google Sheets
• Commission Calculations