Market Research Analyst

About monday.com

We are monday.com, a global software company transforming how businesses run, empowering approximately 245,000 customers worldwide with a powerful adaptable platform.

About the Role: Market Research Analyst

This role is not your usual data analyst position. As a Market Research Analyst, you will conduct deep customer data research, analyze large complex datasets, design quantitative research, build and manage dashboards, and communicate actionable insights for product and business decision making.

• Conduct deep analysis of customer behavior trends
• Build and manage customer experience KPIs dashboards (NPS, Sentiment, etc.)
• Design and execute quantitative research including surveys
• Perform advanced statistical analyses (regression, cluster analysis, pricing sensitivity)
• Collaborate cross-functionally with market research, product, and data teams

Requirements

• BA in business, economics, statistics, or social sciences (MA advantage)
• 3+ years hands-on data research and analysis
• Advanced SQL skills and experience with large datasets
• Dashboard building experience in Tableau
• Experience with statistical tools (SPSS, R, Qualtrics)
• Knowledge of behavioral KPIs (NPS, CES, CSAT, etc.)
• Proven record in managing cross-company data research projects
• Strong problem-solving, critical thinking, and creative initiative

Key skills/competency

• Data Analysis
• Market Research
• Customer Insights
• SQL
• Tableau
• Statistics
• Dashboarding
• Quantitative Research
• Survey Methodologies
• Advanced Analytics