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Client Success Manager

Momentive Software

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Original Job Summary

Client Success Manager Job Description

This role develops relationships with mid-sized Cobalt clients to drive revenue growth through upselling and contract renewals. The Client Success Manager helps customers achieve their business goals by ensuring smart utilization of Momentive Software's solutions.

Duties & Responsibilities

  • Develop and maintain strong client relationships.
  • Provide best practices and solutions for software adoption.
  • Deliver renewal sales quotations and handle proposals.
  • Manage a book of business with retention and expansion focus.
  • Collaborate with internal teams and share lessons learned.

Minimum Skills and Experience

  • 2 to 4 years B2B SaaS sales experience.
  • Excellent analytical, problem-solving, and communication skills.
  • Proficiency in Office 365; Salesforce and MS Dynamics a plus.
  • Demonstrated ability to work independently in a fast-paced environment.

About Momentive Software

Momentive Software serves over 30,000 organizations globally with cloud-based software solutions aimed at enhancing operations, engagement, and revenue. The company fosters a purpose-driven, inclusive environment with remote work flexibility and comprehensive benefits.

Key skills/competency

  • Client Relationship
  • Upselling
  • Contract Renewals
  • SaaS
  • Onboarding
  • Renewal Sales
  • Customer Retention
  • Analytical Skills
  • Office 365
  • Salesforce

How to Get Hired at Momentive Software

🎯 Tips for Getting Hired

  • Research Momentive Software: Understand their mission, culture, and market position.
  • Tailor your resume: Highlight B2B SaaS and client management skills.
  • Customize your cover letter: Emphasize relationship building and renewal experience.
  • Prepare for interviews: Practice problem-solving and scenario responses.
  • Follow up: Send a thank-you note highlighting relevant expertise.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS product features and updates.
Practice using Office 365 tools efficiently.
Familiarize yourself with Salesforce basics.
Study common software renewal processes.

Behavioral Questions

Describe a time you resolved client issues.
Explain how you build trust with clients.
Detail handling multiple priorities under pressure.
Share an experience of upselling successfully.