Store Manager

About Molton Brown

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world. Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

The Opportunity: Store Manager

We are seeking an experienced Flagship Store Manager with a passion for luxury to lead our Regent Street Flagship store! Leading by example every day, you will be coaching and developing your team to be the best in class at our Flagship location on Regent Street. Mentoring the future Store Managers in your team, you will drive an immersive customer experience to over achieve store targets and retain Molton Brown's reputation as the authority in premium body care. With a focus on Sales vs. Footfall, you exceed customer expectations through superior service standards every day.

This is a fantastic opportunity for an experienced Store Manager, ideally with a Premium Fragrance/Beauty background to push their career further with ongoing support from your Area Manager and the wider teams.

What We Offer Store Managers at Molton Brown

• A 50% staff discount to use on all of your favourite Molton Brown products
• 25 days holiday + Bank Holidays
• A day off for your birthday!
• A quarterly store bonus scheme up to 1.25% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Private Medical / Healthcare Plan
• Wellbeing Support
• Season Ticket Loans / Cycle To Work Scheme
• Company Pension Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Exclusive access to our e-Learning platform (including access to qualifications, certifications and memberships)

Your Role as a Molton Brown Store Manager

• Be the driving force of our business demonstrating a will to win, passion for people, is future focused and demonstrates exceptional standards of execution
• Has strong strategic and analytical thinking in seeking activity to maximise all business opportunities and actively drives and achieves store sales, KPI’s and business profit through inspirational motivation
• Ensures the customer journey is a sensorial experience tailored to the individual, delivering the principles of our customer service programme, knowing what excellence looks like and will always strive to deliver
• Builds and develops a highly effective team through engaging communication, coaching and training, empowering individuals to reach their full potential

Ideal Store Manager Candidate

• Minimum of 2 years retail management experience
• Experience within the fragrance and beauty retail environment is desirable
• An excellent communicator
• An engaging and successful leader
• Proven commercial acumen and P&L accountability
• Customer Centric approach
• Flexibility in working arrangements to suit business requirements including some travel to meetings and to support other locations

About Kao and Our Values

Molton Brown is part of Kao founded in Japan in 1887. Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.

Key Skills/Competency

• Retail Management
• Team Leadership
• Sales Performance
• Customer Experience
• P&L Management
• Luxury Brand Management
• Coaching & Development
• Strategic Planning
• Commercial Acumen
• Fragrance & Beauty Expertise