Job Overview
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Job Description
Sales Consultant - Molton Brown at John Lewis, Chelmsford
Molton Brown, an icon of British style and a leading global brand within Kao's cosmetics portfolio, is seeking a dedicated Sales Consultant with a passion for luxury to join their team at the John Lewis, Chelmsford store. This is a part-time role, requiring 22 hours per week.
About the Role
As the face of Molton Brown, you will be responsible for delivering exceptional customer service and in-depth product knowledge. You will engage customers through a personalized selling approach, managing the entire customer journey. This includes providing unique sensorial experiences through services like fragrance consultations and hand and arm massages. Additionally, you will support the team with essential store operations, such as stock management, cleaning, and replenishment.
What We Are Looking For
- Excellent communication skills and confidence.
- A positive, can-do attitude.
- High personal grooming standards.
- A passion for luxury and brand values.
- Strong teamwork and motivation to achieve KPIs.
- Flexibility to meet business requirements.
What We Can Offer You
- An hourly rate of £13.45.
- 50% staff discount on Molton Brown products.
- 22 days holiday + Bank Holidays.
- A day off for your birthday.
- Monthly store bonus scheme (up to 0.35% of retail sales if store targets are met).
- Free product allocation quarterly (up to 5 items).
- Access to discounts/cashbacks from high street retailers.
- Enhanced family leave.
- Healthcare Plan & Wellbeing Support.
- Recognition Awards.
- Season Ticket Loans / Cycle To Work Scheme.
- Company Pension Scheme.
- Ongoing development and skill enhancement.
- An environment where your voice is heard.
About Molton Brown and Kao
Molton Brown, founded in London in 1971, is renowned for its expertly blended fragrances and luxury care products. As part of Kao, a Japanese company established in 1887, Molton Brown shares a commitment to creating a 'Kirei Life' – a beautiful life that respects consumers, customers, and the planet. Kao is recognized as one of the World's Most Ethical Companies for 17 consecutive years, driven by integrity, innovation, and respect. The company fosters a collaborative environment where employees can shape their careers and contribute to common goals.
Key skills/competency
- Sales
- Customer Service
- Luxury Goods
- Product Knowledge
- Retail Operations
- Communication Skills
- Teamwork
- KPI Achievement
- Personal Grooming
- Brand Ambassadorship
How to Get Hired at Molton Brown
- Tailor your resume: Highlight luxury retail sales experience and customer service skills. Emphasize your passion for high-end products and brand ambassadorship for Molton Brown.
- Craft a compelling cover letter: Express your enthusiasm for the Molton Brown brand and demonstrate how your skills align with their values and the Sales Consultant role.
- Prepare for the interview: Research Molton Brown's history, product range, and values. Be ready to discuss your approach to personalized selling, customer engagement, and how you handle KPIs.
- Showcase your brand passion: During the interview, articulate your understanding of the luxury market and your commitment to providing an exceptional customer experience, reflecting the brand's British heritage.
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