Growth Manager

About Moloco

Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy.

Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media enables retailers and marketplaces to build revenue-generating ad businesses that balance user experience and advertiser performance.

Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Bangalore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin.

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

The Impact You'll Be Contributing to Moloco

As a Growth Strategist at Moloco, you’ll play a key role in enhancing customer relationships, optimizing product performance, and driving revenue growth. You’ll contribute to the company’s success by working across teams, solving complex challenges, and ensuring clients get the most out of our AI-powered solutions. Your work will help Moloco scale efficiently and maintain its leadership in the programmatic advertising space. You will get the full experience and learnings from a dynamic startup based in Silicon Valley made up of industry leaders who are experienced, data-driven, motivated, and humble.

Responsibilities

Customer Relationship Management

• Own day-to-day customer relationships, acting as a trusted partner and delivering exceptional client service.
• Lead multiple partnerships, client meetings, and business reviews.
• Communicate effectively across multiple mediums (oral and written), both internally and externally, ensuring progress against goals is transparent and well-documented.
• Prioritize client needs and ensure timely, thoughtful service with high attention to detail.

Product Knowledge and Optimization

• Become an expert in Moloco’s products and industry to provide insightful education and recommendations to clients.
• Oversee the setup and monitoring of client campaigns, proactively identifying opportunities for expansion, experimentation and optimization.
• Utilize data tools (e.g., SFDC, Moloco Cloud Platform, Looker) to analyze performance, produce reports, and advise clients on next steps.
• Effectively manage cross-functional work streams when needed to identify and fix technical problems.

Revenue Growth

• Develop and execute strategies to drive upsell and cross-sell opportunities, balancing short-term gains with long-term client success.
• Use data-driven storytelling and problem-solving to influence stakeholders and drive revenue growth.
• Maintain deep knowledge of client businesses and align Moloco’s solutions with their evolving needs to capture new revenue.
• Identify and pitch incremental opportunities that are aligned to client’s growth objectives and scale accordingly in partnership.
• Effective objection handling through problem solving and creative thinking to drive revenue.

Process and Product Improvement

• Proactively identify opportunities to improve internal processes and collaborate cross-functionally to enhance the quality and efficiency of our services.
• Provide market feedback to influence product development, working with Product, Data Science, and Engineering teams; ensuring Moloco continues to meet client needs with cutting-edge solutions.

Team Collaboration and Culture

• Foster a team culture of accountability, collaboration, and high performance, taking ownership of challenges and driving long-term solutions.
• Evidence of a growth mindset. Demonstrate persistence, positivity, and grit in problem-solving while sharing feedback and information to help the team succeed.
• Embrace diverse perspectives and promote respectful disagreement resolution to achieve the best outcomes.

Skills, Experiences, And Mindset That Will Help You Succeed

• 3+ years of experience in account management, preferably with experience in programmatic marketing or the mobile advertising industry.
• Translate advertiser marketing needs into clear, data-driven strategies that align Moloco’s programmatic solutions with client KPIs, simplifying complex data for decision-making.
• Strong ownership mentality, with a proactive, data-driven approach to solving problems and influencing decision-making.
• Familiarity with big data, MMPs, mobile app ecosystem and ad tech.
• Strong skills in excel, powerpoint/slides, g-suite preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with both clients and internal teams.
• Growth-mindset to thrive in a startup environment.
• A collaborative mindset, with a passion for driving cross-functional projects and delivering results.
• High sense of urgency, with the ability to thrive in a fast-paced, dynamic environment.
• Strong attention to detail, coupled with the ability to prioritize effectively across multiple clients and projects.

Key skills/competency

• Account Management
• Programmatic Marketing
• Mobile Advertising
• Data-Driven Strategy
• Client Relationship Management
• Revenue Growth
• Product Optimization
• Cross-functional Collaboration
• Problem Solving
• Startup Environment