Support Specialist

About ModMed

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, our unique "for doctors, by doctors" philosophy has led to an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton, Florida, and extensive employee base in Hyderabad, India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes.

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us?

Job Description Summary: Support Specialist

ModMed is hiring a driven Support Specialist to join our positive, passionate, and high-performing Client Services team. This role focuses on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! This position is a hybrid role and is based in our Boca Raton, FL office.

Your Role

• Deliver an exceptional client experience by identifying and documenting client needs and issues.
• Answer incoming inquiries, effectively applying problem-solving techniques, and educating clients.
• Follow issues through to their successful resolution, ensuring client satisfaction.
• Provide consistent, professional, and high-quality client support to our client base.
• Communicate and collaborate across teams and departments to help resolve issues.
• Replicate and document issues for further escalation.

Skills & Requirements

• Bachelor Degree, preferred.
• 1-2 years of related experience in a support role.
• Ability to manage and field 25+ inbound calls per day.
• Ability to work onsite at our Boca Raton HQ Office 3 days a week.
• Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
• Experience within a medical practice and/or EMR experience is preferred.
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
• Knowledge of bug tracking software such as Zen and Jira.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time.

Key Skills/Competency

• Software Support
• Client Services
• Troubleshooting
• EMR Systems
• Customer Service
• Technical Support
• Issue Resolution
• Communication Skills
• Jira
• Apple iOS