Support Specialist I
@ ModMed

Hybrid
$55,000
Hybrid
Full Time
Posted 24 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @modmed.com
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Job Details

About the Role

Join ModMed, a leading healthcare IT company modernizing medical practices with specialty-specific cloud software, as a Support Specialist I. You will deliver exceptional software support to our growing client base of EMR users.

Your Responsibilities

  • Identify and document client needs and issues.
  • Answer incoming inquiries and troubleshoot software issues.
  • Educate clients and follow issues through to resolution.
  • Establish procedures for client satisfaction and quality service delivery.
  • Collaborate with other teams for problem resolution and escalation.

Skills & Requirements

  • Bachelor's degree preferred with 1-2 years of relevant experience.
  • Experience handling 25+ inbound calls per day.
  • Proficiency in troubleshooting software applications; EMR experience is a plus.
  • Basic knowledge of Apple platforms including Mac, iPad, and iOS devices.
  • Experience with bug tracking tools such as Zen and Jira.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and manage time effectively.

Benefits

ModMed offers competitive benefits for both its US and India teams, including comprehensive health plans, generous paid time off, retirement matching, wellness allowances, and more. Enjoy additional perks like catered meals, flexible work arrangements, and professional development opportunities.

Important Notice

Be cautious of phishing scams. Only trust official communications from ModMed employees using a modmed.com email address. ModMed will not ask for equipment purchases as part of onboarding.

Key skills/competency

  • Client Support
  • Software Troubleshooting
  • EMR experience
  • Communication
  • Time Management
  • Apple Platforms
  • Bug Tracking
  • Collaboration
  • Documentation
  • Problem-solving
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How to Get Hired at ModMed

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to healthcare IT support.
  • Research ModMed: Study their mission, awards, and culture.
  • Showcase experience: Highlight client support and troubleshooting skills.
  • Prepare for interviews: Practice technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting case studies.
Practice using Zen and Jira.
Refresh Apple platform basics.
Study EMR system functionalities.

Behavioral Questions

Describe a challenging support call experience.
Explain teamwork in problem resolution.
Detail time management in high call volumes.
Discuss handling customer escalations.

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