ERP Application Support Analyst, Sage Intacct
MNP · Toronto, ON
- On site
- Full-time
- $63,000 / year
- Toronto, ON
Job highlights
- Provide Tier 1-2 ERP application support for clients.
- Troubleshoot and resolve accounting workflow issues.
- Deliver strong client experiences via phone/digital channels.
- Collaborate with senior analysts on complex issues.
- Grow Sage Intacct expertise in a supportive environment.
About the role
About MNP
We are more than a prominent consulting firm in tax and accounting; we are redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results.Make an impact as we look to strengthen our Managed Services Practice as an ERP Application Support Analyst, Sage Intacct. In this role, you will work hands-on with Sage Intacct environments, support a diverse client base, and develop the technical and functional skills needed to grow into a Sage Intacct specialist or consulting role. This position focuses on front-line and intermediate ERP support, with exposure to escalation, problem management, and continuous improvement initiatives. We are open to candidates from ERP, accounting systems, financial applications, or application support backgrounds who are motivated to grow their Sage Intacct expertise.
At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.
Responsibilities
- Provide Tier 1–2 application support for Sage Intacct ERP environments.
- Troubleshoot and resolve client issues related to accounting workflows, system configuration, and application behavior.
- Assess issues accurately, document findings, and resolve or escalate as appropriate.
- Deliver a strong client experience through phone and digital support channels.
- Collaborate with senior analysts and specialists on complex or recurring issues.
- Perform root-cause analysis and contribute to known-error and problem documentation.
- Follow established service standards (incident, request, and change processes) within a multi-client managed services environment.
- Contribute ideas that improve processes, service quality, and client outcomes.
Skills and Experience
- 2+ years of experience supporting ERP, financial, or business applications, ideally in a client-facing environment.
- Hands-on experience with Sage Intacct and a solid understanding of core accounting processes (GL, AP, AR, reporting).
- Strong communication and problem-solving skills, with the ability to explain technical issues in clear, non-technical terms.
- Customer-focused, collaborative team player able to work effectively with Tier 2/3 and operations teams.
- Well-organized, detail-oriented, and comfortable working in a managed services environment with time tracking and documentation.
- Motivated to grow into a Sage Intacct specialist role.
- Sage Intacct, ITIL, Microsoft 365, and accounting/finance certifications are preferred assets.
- Bilingual French is a strong asset.
My Rewards @ MNP
With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm-sponsored social events and more.This is a current opportunity with an ideal hiring range of between $50,000 to $63,000 per year, depending on experience and skills.
Diversity@MNP
We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!Key skills/competency
- Sage Intacct
- ERP Support
- Application Support
- Client Support
- Troubleshooting
- Problem Solving
- Accounting Workflows
- Managed Services
- ITIL
- Business Applications
Skills & topics
- ERP Application Support
- Sage Intacct
- Application Support Analyst
- Client Support
- Troubleshooting
- Accounting Workflows
- Managed Services
- ERP
- Financial Applications
- IT Support
How to get hired
- Tailor your resume: Highlight your 2+ years of ERP/financial application support experience, emphasizing Sage Intacct if possible, and client-facing success.
- Showcase your skills: Clearly articulate your problem-solving abilities and understanding of core accounting processes (GL, AP, AR) in your application.
- Demonstrate client focus: Emphasize your customer-centric approach and collaborative team-player attitude in your cover letter and resume.
- Prepare for interviews: Be ready to discuss your experience with troubleshooting ERP issues and your motivation to grow within Sage Intacct.
- Highlight relevant assets: Mention any Sage Intacct, ITIL, or accounting/finance certifications, and bilingual French skills if applicable.
Technical preparation
Master Sage Intacct's core modules and functionalities.,Practice troubleshooting common ERP and accounting issues.,Familiarize yourself with ITIL incident management processes.,Understand basic accounting principles (GL, AP, AR).
Behavioral questions
Describe a complex client issue you resolved.,How do you explain technical terms to non-technical users?,How do you prioritize tasks in a managed services environment?,Tell us about a time you improved a process.
Frequently asked questions
- What are the primary responsibilities of an ERP Application Support Analyst at MNP?
- As an ERP Application Support Analyst at MNP, your primary responsibilities include providing Tier 1-2 application support for Sage Intacct ERP environments, troubleshooting client issues related to accounting workflows and system configuration, assessing and documenting issues, and collaborating with senior analysts on complex problems. You will also focus on delivering a strong client experience and contributing to continuous improvement initiatives.
- What experience is required for the ERP Application Support Analyst role at MNP?
- MNP requires at least 2 years of experience supporting ERP, financial, or business applications, ideally in a client-facing capacity. Hands-on experience with Sage Intacct and a solid understanding of core accounting processes like GL, AP, and AR are also essential. Experience with ITIL, Microsoft 365, or accounting/finance certifications are considered advantageous.
- What is the salary range for the ERP Application Support Analyst position at MNP?
- The ideal hiring range for the ERP Application Support Analyst position at MNP is between $50,000 to $63,000 per year, with the final salary depending on your specific experience and skills.
- Does MNP offer remote work for the ERP Application Support Analyst role?
- The job description does not explicitly state if this role is remote, hybrid, or on-site. However, MNP emphasizes a flexible 'Dress For Your Day' environment and offers various rewards and benefits that support a balanced lifestyle. It's recommended to inquire about the work arrangement during the application or interview process.
- What makes MNP a good company to work for as an ERP Application Support Analyst?
- MNP offers a collaborative team environment, opportunities for hands-on experience with Sage Intacct, and a clear path for professional development towards becoming a Sage Intacct specialist or consultant. They provide comprehensive rewards, including generous pay, benefits, professional development assistance, and a focus on employee well-being and work-life balance.
- What are preferred assets for the ERP Application Support Analyst position at MNP?
- Preferred assets for this role include experience with Sage Intacct, knowledge of ITIL frameworks, familiarity with Microsoft 365, and accounting/finance certifications. Being bilingual in French is also a strong asset.
- How does MNP support employee development for an ERP Application Support Analyst?
- MNP prioritizes employee development through professional development assistance and MNP University. They encourage growth into Sage Intacct specialist or consulting roles, providing hands-on experience and mentorship to help you advance your career.