Customer Service Representative

Customer Service Representative at MLC

MLC was recognized by Newsweek as one of America’s Greatest Workplaces in 2025. We offer a highly collaborative work environment focused on growth and innovation, where safety and sustainability are top priorities. Employees benefit from excellent compensation, comprehensive benefits, and generous perks, all centered on employee well-being. We are committed to great development and advancement opportunities, encouraging you to bring your real self to work and grow with us.

MLC operates the largest lime facility in the Americas and mines some of the purest limestone reserves in the world. As a global company, we are deeply committed to development and employee satisfaction. Join our outstanding team!

About The Job

As a Customer Service Representative, you will be responsible for servicing customers by processing orders, scheduling shipments, resolving issues, and providing assistance as needed. You will act as an advocate between MLC and its customers to ensure total customer satisfaction and uphold MLC’s Core Values.

• Administer customer orders taken by phone, fax, or email in a prompt and efficient manner.
• Respond to inquiries for information relating to orders, shipments, or general information in a timely manner.
• Collaborate with Operations and Supply Chain to schedule orders for shipment.
• Gather account information, create account reference information, and maintain schedules and scheduling spreadsheets.
• Coordinate with Regional Sales Managers and/or the Customer Service Pricing and Training Coordinator to maintain current pricing agreements, pricing discounts, and to resolve credit or pricing issues promptly.
• Coordinate with Logistics to ensure timely delivery of orders.
• Provide back up to other Customer Service Representatives as needed.
• Review technical requirements for accounts.
• Summarize rail accounts while monitoring gaps in pipeline to alert customers of potential trucking needs.
• Utilize provided reporting methods to determine upcoming product requirements, late shipments, or customer account history.
• Employees are expected to perform other responsibilities, as needed.

Required Qualifications

Education: High School degree required. College courses would be preferred.

Experience: Minimum two (2) years customer service experience preferred.

Skills: Excellent organizational skills required. Must have the ability to manage and prioritize multiple projects. Good communication, grammar, spelling, and math skills required. Proficient in Microsoft Office Excel, Outlook, and Word (Must possess sufficient computer skills to take and process orders, as well as to develop and maintain spreadsheets and schedules.).

Abilities: Must have demonstrated an ability to work with customers and resolve issues.

Behaviors: Individual must always practice a high level of integrity in their daily work, while always maintaining a professional and positive demeanor.

Key skills/competency

• Customer Service
• Order Processing
• Shipment Scheduling
• Issue Resolution
• Customer Advocacy
• Communication Skills
• Organizational Skills
• Multi-tasking
• Microsoft Office Suite
• Data Entry
• Logistics Coordination