Associate - User Task PMO

@ Mizuho

Associate - User Task PMO at Mizuho

Your Key Roles & Responsibilities Include:

Training

• Plan and coordinate training across different workstreams and countries.
• Develop and maintain the user training plan including scheduling, progress tracking, and completion reporting.
• Create user training materials and operation manuals.
• Coordinate with business units to ensure users are prepared for training, testing, and release.
• Monitor migration progress with dashboards and reports.
• Evaluate training results effectively.

Other User Tasks

• Develop plans for Business Rehearsal, Customer Relation, Operation Procedure Creation, and BCP Creation.
• Regular reporting to Cross Functional PMO and Area PM.
• Manage progress, issues, and risks of assigned tasks.
• Build and maintain stakeholder relationships including executive management.

Requirements

• Experience in core banking system projects: transaction processing, accounting, etc.
• Experience coordinating end-user training and tracking completion.
• Proven planning and control experience in user tasks such as training, business rehearsal and BCP creation.
• Willingness to travel within the APAC region.
• Bachelor’s degree in Science or IT preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Knowledge in Business Process Management (BPM).
• Excellent interpersonal, communication, and negotiation skills.
• Ability to adapt to changes.
• PMP certification or equivalent advantageous.

Key skills/competency

• Training Planning
• Project Coordination
• User Support
• Core Banking
• BPM
• Reporting
• Risk Management
• Stakeholder Engagement
• Analytical Skills
• Travel Flexibility