Solution Operations Manager - Paris
Mistral AI · Paris, Île-de-France, France
- On site
- Full-time
- €100,000 / year
- Paris, Île-de-France, France
Job highlights
- Optimize AI Solutions team efficiency and effectiveness.
- Develop staffing plans and capacity forecasts.
- Drive technical sales and implementation processes.
- Collaborate across sales, product, and operations.
- Shape the future of AI with a pioneering company.
About the role
About Mistral AI
At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.
We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include le Chat, the AI assistant for life and work.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited.
Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers.
Role Summary
As a business partner to our Solutions team (Solutions Architects & Applied AI Engineering team, you will work closely with Solutions leadership to be an expert in the technical sales and implementation aspects of our business. You'll work closely with leadership to develop detailed staffing plans in unison with our delivery forecasts, analyze & optimize Solutions team performance, build process that allow us to better assess required capacity, develop processes and KPIs to drive Solutions efficiency and support the rapid evolution of our technical pre-sales and post-sales motions.
This role is critical to drive large improvement in the efficiency and effectiveness of our solutions team, and leveraging those learned to develop forward-looking capacity and delivery forecasts that ensure we integrate pre-sales requirements with best-in-class post sale delivery and accelerate our ability to leverage Mistral to unlock value for our customers.
What You Will Do
Strategic Demand & Capacity Planning & Execution
- Work with Solutions leadership to proactively develop a forward-looking demand planning model aligned to our forecast including: resource allocation, staffing ratios across regions & sales segments, and related technical deployment metrics
- Maintain excellence through business reviews and operating cadences to help achieve deployment targets and technical implementation objectives
- Support the development of staffing and scaling plans across all AAI roles and act as a strategy partner to the Head of Applied AI on organization and role design
Data-Driven Decision Support
- Identify and operationalize the right metrics to optimize the AAI team impact on customer success & revenue
- Create and maintain reporting mechanisms around technical implementation KPIs
- Synthesize tangible, strategic recommendations that can be deployed cross-functionally
Technical Go-to-Market Execution
- Develop frameworks to standardize how the AAI team approaches different customer technical needs within and across segments
- Identify opportunities for experiment-driven improvements in the technical sales and implementation process
- Coordinate staffing needs for high-priority customers and segments, ensuring appropriate technical expertise is available
Cross-Functional Collaboration
- Work closely with sales teams, product development, and revenue operations to align technical implementation capabilities with customer needs
- Support the development of professional services offerings and technical engagement models that maximize customer success
- Collaborate with product teams to ensure AAI team feedback is incorporated into the product roadmap
- Help prepare materials for executive reviews highlighting technical implementation successes and challenges
About You
- Experience leading or working within sales engineering, technical implementation, and/or technical professional services teams, with additional background in strategy, operations, or management consulting
- Strong experience delivering successful customer outcomes in enterprise software environments
- Deep experience with technical sales and/or professional services analytics, Salesforce, and ideally data warehouses/BI tools such as Looker, Hex, BIgQuery, etc
- Proven track record of optimizing technical sales and implementation team operations in a high-growth environment
- Ability to build trust with and influence a variety of stakeholders, including technical teams, sales leadership, and product managers
- A healthy balance of technical knowledge with StratOps business acumen and the highest internal bar for excellence
- Disciplined project management and exceptional communication abilities, particularly in translating technical concepts for business audiences
- An ability to pull signal through noise and an internal drive to create clarity around complex challenges
- Technical understanding of AI implementation, use case applications, and scaling challenges strongly preferred
- Bachelor's degree required; MBA or advanced degree preferred
- Experience working in a constantly changing environment with multiple internal stakeholders
- Demonstrated ability to collaborate with cross-functional teams
- Strong written and verbal communication skills in English (native) and, ideally, other European languages
Benefits
- France
- Competitive cash salary and equity
- Daily lunch vouchers : Swile meal vouchers with 10,83€ per worked day, incl 60% offered by company
- Sport : Enjoy discounted access to gyms and fitness studios through our Wellpass partnership
- Transportation : Monthly contribution to a mobility pass via Betterway
- Health : Full health insurance for you and your family
- Parental : Generous parental leave policy
- Visa sponsorship
- Coaching: we offer BetterUp coaching on a voluntary basis
Key skills/competency
- Solution Operations
- AI Implementation
- Technical Sales
- Capacity Planning
- Process Optimization
- Go-to-Market Strategy
- Cross-Functional Collaboration
- Data Analysis
- Stakeholder Management
- Project Management
Skills & topics
- Solution Operations Manager
- AI
- Mistral AI
- Paris
- Technical Sales
- Implementation
- Operations
- Capacity Planning
- Demand Planning
- Go-to-Market
- Salesforce
- BI Tools
- Enterprise Software
- High-Growth
- Strategy
- Consulting
- Project Management
- Cross-Functional Collaboration
- Data Analysis
- AI Implementation
How to get hired
- Tailor your resume: Highlight experience in sales engineering, technical implementation, and AI. Quantify achievements in optimizing operations.
- Craft a compelling cover letter: Showcase your understanding of Mistral AI's mission and the specific requirements of the Solution Operations Manager role.
- Prepare for interviews: Be ready to discuss your experience with data analysis, Salesforce, BI tools, and strategic planning. Demonstrate your ability to translate technical concepts for business audiences.
- Understand Mistral AI's culture: Research their open-source approach, collaborative environment, and focus on innovation. Align your responses with their values.
Technical preparation
Master Salesforce reporting and analytics.,Familiarize with BI tools like Looker, Hex, BigQuery.,Understand AI implementation and scaling challenges.,Practice translating technical concepts to business terms.
Behavioral questions
Describe optimizing a technical team's operations.,How have you managed capacity planning for growth?,Give an example of cross-functional collaboration success.,How do you influence stakeholders with data?
Frequently asked questions
- What is the primary focus of the Solution Operations Manager role at Mistral AI?
- The Solution Operations Manager at Mistral AI is crucial for partnering with the Solutions leadership to optimize the technical sales and implementation processes, ensuring efficiency and effectiveness. This involves strategic demand and capacity planning, data-driven decision support, and go-to-market execution.
- What technical skills and tools are most important for a Solution Operations Manager at Mistral AI?
- Key technical skills include experience with technical sales and professional services analytics, Salesforce, and data warehousing/BI tools like Looker, Hex, or BigQuery. A strong understanding of AI implementation, use case applications, and scaling challenges is also highly preferred.
- How does Mistral AI support its employees in France?
- Mistral AI offers competitive cash salary and equity, daily lunch vouchers, discounted gym access through Wellpass, a contribution to a mobility pass, comprehensive health insurance, generous parental leave, and visa sponsorship. They also offer voluntary coaching through BetterUp.
- What kind of professional background is Mistral AI looking for in a Solution Operations Manager?
- Mistral AI seeks candidates with experience leading or working within sales engineering, technical implementation, or professional services teams, combined with a background in strategy, operations, or management consulting. Experience in enterprise software and a high-growth environment is highly valued.
- How can I demonstrate my ability to collaborate cross-functionally for the Solution Operations Manager role at Mistral AI?
- To demonstrate cross-functional collaboration, highlight instances where you've worked effectively with sales, product development, and revenue operations teams to align technical capabilities with business needs. Emphasize your role in gathering feedback for product roadmaps and preparing executive reviews.
- What is the significance of 'open-source' in Mistral AI's mission and how might it relate to the Solution Operations Manager role?
- Mistral AI's commitment to open-source AI means they aim to democratize AI by making advanced models and solutions accessible. For the Solution Operations Manager, this might involve understanding how open-source solutions impact implementation strategies, customer adoption, and the overall technical sales motion.
- What does Mistral AI mean by 'democratize AI' and what is the Solution Operations Manager's role in this?
- 'Democratize AI' means making AI technology accessible to a wider audience. The Solution Operations Manager contributes by optimizing the processes that enable the Solutions team to effectively deploy and support these accessible AI solutions for customers, ensuring scalability and efficiency.