Senior Business Analyst

About Mission Underwriting Services

At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best—underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.

What We Offer

• Remote First Work Environment (US Based)
• Medical, Dental, Vision
• 401K, 401K Match
• Life and Disability Benefits
• Unaccrued Paid Time Off
• 11 Paid Holidays
• Employee Discounts
• Employee Assistance Program
• Educational Assistance Program
• Employee Referral Program
• Paid Parental Leave

About The Role

The Senior Business Analyst will work alongside a diverse team, including vendors, to drive the design and implementation of technology platforms to fit the business’ current requirements and future enhancements of Mission.

What You'll Do

• Analyze business requirements and determine the appropriate tools and approaches, and the application of standards and best practices.
• Analyze data and develop insights to drive business strategy and decision-making.
• Collaborate with other team members to define and establish standards, framework, and best practices for delivery of technology applications and products.
• Work with team members to adhere to repeatable and scalable processes for the collection, design, and prioritization of work.
• Develop and maintain relationships with internal and external stakeholders to identify emerging trends, needs and opportunities to provide distinctive value and outcomes from the services and data.
• Maintain a strategic outlook and stay current with leading technology products and techniques.
• Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in bringing technology to bear on business problems and procedures.
• Develop and design testing protocols.
• Develop and conduct testing of software deployment and updates.
• Create and maintain business process documentation and requirements.
• Manage and execute projects, including developing project plans, timelines, and deliverables.
• Create and deliver presentations to stakeholders on project progress and findings

Required Qualifications

• Bachelor's degree in business, finance, or a related field; OR 5+ years of progressive experience in financial services, insurance, or data analytics industry.
• 2+ years of Insurance Company, MGA or TPA experience preferred.
• 5+ years of Business Analyst experience required.
• Proven success in business requirements gathering, design and development proper documentation for prioritization within the overall roadmap and technology direction.
• Demonstrated strategic thought leadership around business intelligence capabilities.
• Demonstrated ability in business facilitation and effective use of project management techniques/tools.
• Client facing experience is required.
• Ability to travel up to 20% of the year

Preferred Qualifications

• Knowledge of business key performance indicators (KPIs) with a preference in KPIs for the risk, insurance, and claims industry.
• Experience in the commercial insurance industry and regulatory environment.
• Master’s degree or equivalent experience preferred
• Project management experience and managing business projects for the full life cycle, from inception to implementation.
• Negotiation and conflict resolution skills.
• Understands the fundamentals of commercial insurance and claims processes/services.
• Working knowledge of insurance technology (i.e., policy and program admin systems).
• Understanding of Agile project management and development process.
• ISO knowledge and experience is highly preferred

Knowledge, Skills & Abilities

• Excellent communication and collaboration skills required to effectively work with a variety of business partners and distribution partners.
• Self-motivated and innovative with the ability to set direction, organize and manage own work, and effectively work in collaboration with others.
• Ability to work dynamically between IT, Operations, and Underwriting Programs is required.
• Ability to acquire core business acumen within a given industry or customer segment.
• Ability to synthesize requests, uncover inherent trends, make recommendations about associated implications to business performance, communicate findings and recommendations to a variety of audiences and overall technology roadmap.
• Relationship building
• Conflict resolution
• Team player
• Project management
• Financial analysis
• Commercial acumen
• Communication and presentation acumen

Key skills/competency

• Business Analysis
• Project Management
• Business Requirements
• Data Analytics
• Insurance Technology
• Stakeholder Management
• Process Documentation
• Agile Methodologies
• Commercial Insurance
• Risk Management