Operations Document Specialist, Housing

@ Mission Australia

About Mission Australia

Life at Mission Australia: Make a meaningful difference to the lives of Australians in need. Join a team determined to end homelessness and provide quality social and affordable housing.

Your Opportunity as Operations Document Specialist

Mission Australia Housing is seeking an experienced and motivated Operations Document Specialist who can turn complex requirements into clear, practical, and accessible operational content. This role ensures all documentation aligns with organisational standards, housing sector regulations, and relevant legislation. You will work closely with tenancy management, asset management, customer service, and community development teams.

Key Responsibilities

• Write, edit and maintain policies, procedures, and guides.
• Ensure documentation aligns with housing sector regulations and standards.
• Manage content across systems for easy accessibility.
• Collaborate with diverse teams and subject matter experts.
• Translate complex policies into simple tools for staff confidence.
• Champion best practice in documentation and knowledge management.
• Perform activities requiring judgment in undefined procedures.

Requirements for Success

• Relevant degree and 1-2 years of experience in a similar role.
• Strong technical writing skills and ability to simplify complex information.
• Experience with document creation tools like Microsoft Office, Adobe, SharePoint, Canva.
• Knowledge of content governance, compliance frameworks, or housing/community services.
• Proficiency in content management systems such as SharePoint.
• Excellent stakeholder engagement skills.
• A continuous improvement mindset and willingness to innovate.

Benefits

• Rewarding work making a real difference.
• Not-for-profit salary packaging with tax benefits.
• External counselling and chaplaincy support available.
• Extra leave options and volunteering opportunities.

Application Process

Click 'Apply' and submit your application. Pre-employment checks including national police history, qualifications, and referee checks are required. Mission Australia is committed to a diverse and inclusive recruitment process.

Key skills/competency

• Technical Writing
• Documentation
• Compliance
• Content Management
• Stakeholder Engagement
• Policy Development
• Editing
• Knowledge Management
• Continuous Improvement
• Collaboration