Systems Specialist

Join Us At Miral Experiences

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About The Role

As a Systems Specialist, you will play a pivotal role in managing, implementing, and monitoring IT systems on-premises while aligning with the organization’s Enterprise Architecture, IT Strategy, and Information Security Policy. You will oversee the operations of the VMware and Microsoft environments, ensuring seamless functionality and security. Your responsibilities include administering and supporting critical systems, evaluating design weaknesses, and recommending improvements based on international best practices. You will maintain system inventories, monitor capacity reports, and conduct regular security assessments to mitigate risks. Collaboration with cross-functional teams will be essential to integrate security measures and ensure compliance with corporate policies, legal, and regulatory requirements. This role demands technical expertise, problem-solving skills, and a commitment to maintaining high availability and security standards across all infrastructure components.

What You'll Do

Operations

• Monitor, analyze, and respond to security alerts, incidents, and events to identify and mitigate potential threats while coordinating incident resolution with internal and external stakeholders.
• Administer and support IT systems, including IIS, Microsoft, and VMware technologies, ensuring adherence to standard practices and optimal performance.
• Assess system design vulnerabilities and propose enhancements aligned with international best practices to strengthen infrastructure resilience.
• Maintain an up-to-date inventory of systems and underlying services, ensuring accurate tracking and management.
• Collect and review system-related reports for capacity planning and operational efficiency, driving data-informed decision-making.
• Manage and maintain infrastructure components such as Windows/Linux operating systems, patching systems, email/anti-virus/anti-spam solutions, server hardware, storage, and Microsoft tools (SCCM/SCOM/inTune).
• Oversee Microsoft Office 365 management (Exchange Online, Teams, OneDrive), endpoint security (AV/EDR/Email Filter/Proxy/Reverse Proxy), domain infrastructure, and file servers.
• Execute backup and disaster recovery procedures to ensure data integrity and business continuity.
• Monitor and troubleshoot system issues while adhering to downtime protocols to minimize operational disruptions.
• Conduct regular security assessments and vulnerability scans, managing threat and risk exposure for Azure environments in compliance with corporate security policies and regulatory requirements.
• Implement remediation measures for reported security vulnerabilities within agreed timelines to maintain compliance and security posture.

Collaboration

• Collaborate with other departments to embed security measures into business processes, ensuring alignment with organizational goals.
• Work closely with IT teams to design and deploy secure technologies, fostering a culture of security awareness and best practices.
• Educate employees on security policies and provide training to enhance their understanding of information security principles and practices.

What We're Looking For

Essential

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• VMware and Microsoft certifications, such as Microsoft Certified Administrator, Microsoft Certified Solutions Architect, or VMware Certified Professional.
• ITIL certification.
• Minimum 5 years of experience in a Systems Administration role.
• Proven expertise in designing, implementing, and managing on-premises solutions, including compute, storage, networking, security, and identity management.
• In-depth knowledge of on-premises computing concepts, architectures, and deployment models.
• Experience with automation tools like PowerShell for managing on-premises infrastructure.
• Strong problem-solving skills and meticulous attention to detail.
• Excellent communication and interpersonal abilities to thrive in a team environment.
• Ability to adapt to fast-paced, dynamic work environments and manage multiple priorities effectively.
• Experience with enterprise backup and disaster recovery solutions.

Desirable

• MBA or Project Management Certification (Waterfall and Agile).
• ISO27001 certification.
• 5+ years of experience managing Systems Projects.
• Knowledge of GDPR and international security guidelines and regulations.
• Familiarity with PCI, ISO, and UAE Security Regulations (Consumer and Data).
• Strong understanding of Information Security operations and governance frameworks.

Shape The Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.

Key skills/competency

• Systems Administration
• VMware Management
• Microsoft Azure
• Information Security
• Incident Response
• PowerShell Automation
• Disaster Recovery
• Capacity Planning
• Endpoint Security
• ITIL Framework