Client Support Specialist

@ Ministry Brands

About Ministry Brands

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools, and background screening solutions for faith-based, non-profit and for-profit organizations. With over four decades in digital transformation, they serve more than 95,000 customers while fostering a culture of respect and inclusion.

Role Overview: Client Support Specialist

This role involves providing technical and customer support to enhance the user experience. You will manage customer inquiries, troubleshoot issues, and act as a subject matter expert on Ministry Brands products.

Key Responsibilities

• Provide timely user support via ticket system, email, live chat, and phone.
• Identify issues, replicate errors, and escalate technical matters.
• Maintain in-depth product knowledge and assist in testing and data fixes.
• Ensure operational excellence by meeting SLAs and updating customer records.
• Offer weekend support and collaborate on operational improvements.

Required Skills & Qualifications

• 1+ years in a client-facing technical support role.
• High school diploma or equivalent.
• Proficiency in Office 365 tools, ticketing systems, and SaaS technology.
• Strong verbal and written communication skills.
• Familiarity with Agile methodologies and basic computer principles.

Hybrid Work Arrangement

This position is based in Alpharetta, GA, with a hybrid work model requiring at least 3 days in the office and up to 2 remote days per week.

Key skills/competency

• Customer Support
• Technical Troubleshooting
• Issue Management
• Communication
• SaaS
• Office 365
• Ticketing Systems
• Hybrid Work
• Agile
• Knowledge Sharing