IT Help Desk Technician - First Shift
@ Millennium Space Systems

El Segundo, CA
$65,000
On Site
Full Time
Posted 23 days ago

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Job Details

Company Overview

Millennium Space Systems, A Boeing Company, delivers affordable, high-performance space systems for exacting customers. At Millennium, you will be part of a close-knit team working on exciting technological problems. The company values idea sharing across disciplines and offers ample opportunities for advancement.

Job Summary

The IT Help Desk Technician - First Shift provides technical support and assistance to Millennium employees and contractors through phone, email, and in person. This role ensures client satisfaction by resolving issues with PCs and technology. This position requires working first shift and is part of level 2 technical support.

Responsibilities

  • Manage Help Desk tickets timely using Service Now.
  • Respond to customer issues via phone, email, and chat.
  • Document customer interactions and run diagnostics.
  • Support new employee onboarding and escalate issues as needed.
  • Install, adjust, and repair computer hardware and software.
  • Follow up with customers to ensure resolution.

Minimum Qualifications

  • Technical degree or 2+ years in help desk support.
  • Proficiency with Dell Computers and Windows 10/11.
  • Excellent oral communication; detail oriented and organized.
  • Ability to diagnose and resolve basic technical issues.
  • Must be a U.S. citizen eligible for security clearance.

Preferred Qualifications

  • Experience with Active Directory and Office365 enterprise.
  • Experience with IP Phones and supporting new employee onboarding.
  • Certifications: Microsoft Certified Systems Associate, CompTIA A+, CompTIA Security+.

Additional Information

This IT role is for level 2 support with a salary range guideline provided. Millennium is a DDTC-registered and ITAR-compliant company, and the role requires special access and security clearance.

Key skills/competency

  • Help Desk
  • Technical Support
  • Service Now
  • Windows 10/11
  • Dell Computers
  • Diagnostics
  • Onboarding
  • Active Directory
  • Office365
  • Security Clearance
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How to Get Hired at Millennium Space Systems

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences to IT support skills.
  • Highlight certifications: Emphasize CompTIA A+ and MSCA credentials.
  • Showcase problem-solving: Detail troubleshooting incidents and successes.
  • Prepare for technical questions: Review Windows and diagnostic procedures.

📝 Interview Preparation Advice

Technical Preparation

Review Windows 10/11 troubleshooting guides.
Practice Service Now ticket resolution steps.
Study Dell hardware maintenance procedures.
Refresh networking and Active Directory basics.

Behavioral Questions

Describe handling a challenging support call.
Explain conflict resolution with a customer.
Detail time management under pressure.
Discuss teamwork in technical problem solving.

Frequently Asked Questions