General Manager

@ Milk + honey

Overview

Are you a leader who drives intentional acts of kindness with the goal of enhancing the world through personal connection and purposeful action? At milk + honey, we prioritize excellence, inclusiveness, and integrity. We are a thriving collection of day spas, salons, and medSPAs dedicated to helping people relax, feel good, and prioritize their well-being. Join our mission to provide exceptional experiences that nourish both body and mind.

Role Summary

The General Manager is the experience and culture leader at our milk + honey locations. This role ensures that every guest enjoys an exceptional experience, manages local marketing, oversees P+L statements, revenue generation, cost management, and overall EBITDA results.

Essential Duties and Responsibilities

• Financial Targets and Revenue: Manage P+L oversight, revenue growth strategies, budgeting, and cost control.
• Guest Experience Oversight: Maintain strong client relationships, uphold brand standards, and ensure positive NPS.
• Team Leadership and Development: Hire, train, and coach teams, including medSPA and Concierge units, ensuring a positive culture and strong employee engagement.
• Employee Relations: Foster an inclusive work environment, address concerns, and maintain compliance with policies and labor laws.
• Marketing and Brand Strategies: Lead local marketing initiatives, community outreach, and promotional activities in alignment with HQ strategies.
• Operational Excellence: Oversee daily operations including inventory management, scheduling, and adherence to health and safety regulations.
• Talent Management: Oversee hiring, onboarding, retention strategies, and succession planning to meet operational demands.

Benefits

• Competitive compensation plan
• Affordable Health, Dental and Vision plans after 30 days
• Paid Time Off upon hire
• Matching 401k Plan
• Company Paid Basic Life/AD&D
• Internal growth opportunities
• m+h Monthly Spa Credit and Discounts
• Training and Continuing Education
• LA Fitness Discount
• Parental Leave and Paid Volunteer Time Off

Why You’ll Love Working as a General Manager at milk + honey

• Embrace Kindness in a supportive environment.
• Foster Connection with guests and team members.
• Maintain Integrity by delivering high-quality services.
• Celebrate Inclusiveness in a diverse team.
• Pursue Excellence through ongoing education and personal growth.

Requirements

• Bachelor’s Degree or equivalent experience
• 5+ years overseeing a team of 50+ individuals
• Proven experience in P+L management and revenue growth
• Demonstrated ability to enhance guest experiences in luxury brands
• Self-starter with strong autonomous and team collaboration skills
• Calm and composed under high-pressure situations
• Alignment with milk + honey core values in every interaction

Key skills/competency

• Leadership
• P+L Management
• Revenue Growth
• Guest Experience
• Team Development
• Marketing Strategy
• Budgeting
• Operational Excellence
• Employee Relations
• Strategic Planning