PM and Events Operations Manager

@ Milestone Technologies, Inc.

Company Overview

Milestone Technologies is a global IT managed services firm focused on digital transformation, innovation and operational agility. With over 25 years of experience and more than 3,000 employees serving 200+ companies worldwide, Milestone specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. The company is committed to an employee-first, performance-based culture that values collaboration, diversity, and continuous improvement.

Job Overview

In the role of PM and Events Operations Manager, you will serve a dual capacity by leading complex projects from initiation to delivery and managing day-to-day operations. You will drive strategic initiatives, optimize processes, and ensure operational excellence to support business growth.

How You Will Make an Impact

Project Management

• Lead complex projects ensuring successful outcomes and quality results.
• Develop comprehensive project plans including scope, deliverables, schedule, budget, and resource allocation.
• Manage resources including personnel, vendors, and stakeholders for effective communication.
• Identify and mitigate project risks with proper management plans.
• Collaborate with cross-functional teams as the primary project point of contact.
• Provide clear project communications such as status reports and meeting minutes.
• Track milestones, progress, and resources using project management tools.
• Ensure deliverables meet quality standards, conducting regular reviews and audits.
• Identify process improvement opportunities and implement changes.
• Develop and maintain standard operating procedures (SOPs).

Operations Management

• Oversee daily operations to maintain efficiency and quality.
• Support hiring, onboarding, and training of new team members.
• Monitor team health through quarterly business reviews.
• Develop and implement strategies for growth and continuous improvement.
• Build and lead diverse teams that foster collaboration and accountability.
• Manage team performance with coaching and mentorship.
• Optimize operational workflows and resource utilization.
• Use data and metrics for performance monitoring and trend identification.
• Drive strategic initiatives for resilience, scalability, and cost-effectiveness.
• Act as liaison between business units and technical teams for operational needs.
• Support change management processes to ensure smooth tool and process adoption.

What You Will Need to Succeed

A Bachelor's degree in Business Administration, Project Management, Operations or a related field with 4+ years of experience in similar roles is required. Proven experience in managing teams, leading large-scale projects, and excellent leadership, communication and interpersonal skills are essential. Proficiency in project management tools, strong analytical and problem-solving skills and the ability to manage risk and process improvement methodologies are critical. Experience in IT managed services or technology infrastructure is preferred along with certifications such as PMP, Agile, Scrum, or Six Sigma.

Compensation

The estimated pay range for this exempt role is USD 100,000 to USD 120,000 per year, with final offers based on job-related knowledge, skills and experience.

Our Commitment to Diversity & Inclusion

Milestone Technologies is committed to a workplace that champions equity and belonging, and we welcome candidates from diverse backgrounds. All qualified applicants will receive consideration without discrimination.

Key skills/competency

• Project Management
• Operations
• Process Improvement
• Risk Management
• Team Leadership
• Stakeholder Management
• Cross-functional Collaboration
• Digital Transformation
• Strategic Planning
• Analytical Thinking