Practice Assistant

@ Midi Health

About the Practice Assistant Role at Practice Assistant

Midi Health is seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations in a fully remote U.S.-based environment. This role is critical in coordinating documents, managing patient requests, referrals, and medical records to enhance care delivery and clinician productivity.

Core Responsibilities

• Clinical Documents & Chart Management: Review and route document requests and ensure proper filing in the EMR.
• Administration of Phone & Messaging: Triage inbound admin calls and messages, escalate when needed.
• Medical Records Coordination: Handle incoming records, upload, index, and follow up on missing data.
• Slack Channel Operations: Monitor and manage Medical Records Slack requests and escalation processes.
• Referrals Processing: Initiate, track, and confirm referrals and consult orders.
• Post‑Visit Documents: Execute document delivery workflows following patient visits.

Qualifications

Experience in telehealth operations, medical assistant support, or virtual healthcare administration is required. Proficiency with EMR systems (Athena) and communication platforms like Slack is a must. Candidates should have strong organizational, written, and verbal communication skills, and knowledge of healthcare terminology and HIPAA compliance. Basic technical proficiency using videoconference tools is also necessary.

Preferred qualifications include being a Certified Medical Assistant Administrative (CMAA) or equivalent, experience handling referrals and prior authorizations, and bilingual abilities (English/Spanish) or familiarity with diverse patient populations.

Skills & Competencies

• Multi-tasking with concurrent administration and clinical support.
• Patient‑facing communication with clarity and courtesy.
• Self‑starter with a protocols mindset.
• Skilled in using Slack, ticketing systems, and remote tools.

Work Hours & Benefits

Hours: Monday - Friday, 9am - 5pm. Compensation is $18-20/hr for full-time (40hr/week, non-exempt). Benefits include health, dental, and paid time off in a 100% remote work environment at a fast-growing, mission-driven healthcare startup.

Interview Process

• Recruiter Interview (30min Zoom)
• Hiring Manager Interview (30min Zoom)
• Final Interview (30min Zoom)

Additional Information

Official communication from Midi Health will come from an @joinmidi.com email address. Report suspicious emails to careers@joinmidi.com. Midi Health is an Equal Opportunity Employer and upholds CCPA Privacy standards for California candidates.

Key skills/competency

• EMR
• Telehealth
• Document Management
• Slack
• Patient Coordination
• Referrals
• HIPAA
• Communication
• Organization
• Remote Work